We found Peter the salesperson helpful in the selection process. Pricing was not the lowest and believed the service/warranty would make up the difference. We found it did not. We noticed after about three months our dining room showed signs of water leak that lead to our basement. Our plumber arrrived and confirmed that the slow leak was caused by a nail used to install the baseboards by AA Floors. Only after leaving several messages of our concerns, we received a call back from Peter. He at first said he would come to our house to investigate, but later said he would not and his company was not responsible for the leak. We asked to speak to the owner Ross, but Peter said he would not call us back since if was not his companys fault. This summer we had a contractor renovate our upstairs washroom and he showed us the nail that caused the leak which reminded us to post our review. We've had the pleasure to review other companies, and provided good reviews, AA Floors not one of them. Buyer beware.
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- Company Response
I'm sorry to hear of your unfortunate plumbing mishap that occurred 1 month after the installation of your floor, but the problem was identified to be a building code violation, where the piping was not properly installed and shielded from mechanical damage. We consulted an independent licensed plumbing firm for an evaluation of the issue and they confirmed that piping should be nowhere near where a baseboard brad nail is capable of penetrating it, and if present for any reason, steel shielding plates are required if the pipe is less than 1.5" from the surface. This distance is measured from the outside of the pipe (not the centre) and the appropriate building code reference can be found in section 220.127.116.11. of the Ontario Building Code. We used a standard 1 3/4" 18-gauge brad nail to fasten the baseboads and to date, have never experienced this type of problem after 12 years of installing flooring and mouldings. I am truly sorry that you could not fully enjoy your flooring as a result of this, but neither us, nor any other flooring company would have been able to foresee and avoid a problem of this nature, and be held accountable for the ensuing leak. You should always factor in a reserve to your construction budget so as to anticipate accidents and unwelcome discoveries such as your incorrect piping distribution. For the record, we supplied and installed a Superior Hard Maple solid floor for below vendor cost (it was on clearance for $3.45/sq. ft.) with baseboards, and believe that we fulfilled every obligation to you with respect to the flooring and installation.