AA Floors & More Ltd

Floor Laying & Refinishing
Toronto ON M8W 2V4
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89%

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Reviews for AA Floors & More Ltd

Average customer rating:
9 10 (160 reviews)

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Gabriela in Toronto
Gabriela in Toronto
5 reviews Old Toronto, ON
10/10

Flooring installation

I contacted AA Floors to install luxury vinyl in the second floor of my house. At first I was very impressed with their wide selection of flooring. Then, negotiating the contract was also smooth: communicating with Alex was easy, the pricing was convenient and without surprises, and more importantly, the crew was so professional! They were very meticulous in the installation and the result was flawless, I cannot be happier!
I highly recommend AA Floors, and will call them again in the future for another project.

Approximate cost of services:
$2,500.00
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Company Response

It's been a pleasure working with you Gabreila
You picked a great vinyl product for your area that will last you a very long time !
We do appreciate your business and thanks for your review
All the best !

Helene
Helene
1 review Toronto, ON
10/10

Happy with new hardwood flooring installed

Alex and Peter were both great to deal with, in the main office, and on-site. Good communication. Great advice. Expertly installed by Oleg; what a hero! Efficient. Organized. Great workmanship! Really nice. And the flooring product is top-notch. Very pleased! Someone referred us, so Im passing it on: AA Floors is highly recommended.

Approximate cost of services:
$5,000.00
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Company Response

Hi Helene,
It's been a pleasure working with you and glad you are happy with your flooring project !
All the best
We do appreciate your business and review !

Lisa from Toronto
Lisa from Toronto
5 reviews Toronto, ON
10/10

Re-flooring post-flood

A condo we own was flooded by work done above the unit in May. We had to move out our tenants, store their stuff, and figure out the insurance - all very stressful!

What was not stressful was working with Alex and crew at AA Floors. They responded to my message right away (time was of the essence), provided a nice selection of choices, committed to the dates we needed the work done in, re-assessed the job when the insurance wasn't going to pay as much as we thought, and interacted with the property management on the subflooring issue.

All through this process, Alex was professional and helpful. The crew contacted us twice, and were lovely to deal with. They got the job done in the time stated, and the floors look lovely! We chose a vinyl wood look tile, in case of future flooding and because they are a good long wear choice. We think they look great.

We would highly recommend AA Floors & More to anyone!

Approximate cost of services:
$12,000.00
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Company Response

Hi Lisa,
We do appreciate your review, it was a pleasure working with you and once again would like to Thank you for working with our company with your support
Hope you enjoy your new floors !
All the best

Josh
Josh
1 review Toronto, ON
8/10

Laminate flooring - removal and installation

I had my laminate flooring replaced with vinly flooring. The sales rep whom I dealt with was an excellent communicator and most of the process was seamless. Also, the floor looks great and the installers were friendly. Additionally, I had some difficult time and logistical constraints with my tenants moving out on the scheduled installation date, and the company worked hard to accommodate me which I appreciated greatly.

I am prevented from giving this company a 10 out of 10 due to some communication issues beyond the sales rep. Firstly, the receptionist answering the phones has very limited English abilities, and there were multiple times when I wanted to call and ask a simple question and was put on hold for several minutes to speak with somebody who was better equipped to respond. Secondly, I have not been contacted since the first day of the installation. There were a couple things that I thought might require discussion, and the installers said they would call me when the time came. They never did, and even upon completing the installation, nor any time since, I have not been contacted. Even a simple "the job is done; let us know what you think!" would have been appreciated.

All in all, they did a great job and were very accommodating, and I would recommend them going forward. There were just a couple rough edges in the process. Overall, a very positive experience.

Approximate cost of services:
$6,000.00
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Company Response

Hi Josh,
We appreciate your feedback and will definitely look into improving our aspects for a better overall customer experience
Glad to hear that you had an overall positive experience with our installation process
We look forward to serving you in the future and appreciate your business

Private User
Private User
Private User reviews Toronto, ON
10/10

Service

Excellent service. No matter how busy, Byron would always acknowledge your presence and make sure you are taken care of. All 3 encounters were equally smooth and prompt service was provided. He assisted us in selecting the perfect match for our hardwood floors. Overall, very satisfied with the service and product!

Approximate cost of services:
$2,600.00
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Company Response

Thank you for the great review it was a pleasure to help you.
Myron

Tammy from Etobicoke
Tammy from Etobicoke
1 review Oakville, ON
10/10

Home flooring

Replaced our flooring in the main house with great hardware. Matte finish and looks great. Love the floor quality and get lots of compliments. Layer floor two different ways. Kitchen done left to right and main floor front to back. Customer service was fantastic and delivery seamless.

Approximate cost of services:
$10,000.00
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Private User
Private User
Private User reviews Toronto, ON
1/10

Terrible customer service

The installed floors look great but my experience with the sales staff and owner was beyond frustrating. Emails went unanswered, promised payment confirmations never arrived, new invoices were promised twice for the next day that never arrived, two voice mails went unanswered and the kicker was being told I’d be reimbursed for any overpayment. Guess what? That hasn’t arrived either.

Approximate cost of services:
$8,000.00
1 of 1 people found this review helpful.
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123harry
123harry
0 reviews Toronto, ON
10/10

Basement Renovation

AA flooring had wonderful service, knowledgeable staff and fantastic selection of flooring. Would definitely go back and recommend them to anyone. We Love the new vinyl floors in our basement!

Approximate cost of services:
$1,000.00
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Julie (ZK)
Julie (ZK)
1 review Toronto, ON
0/10

Unprofessional installation / Lack of proper customer service

Hello:
I visited A&A Floors store in April-May 2020 and selected the laminate. There was one Sales Agent who was helping us out. I asked from him if they do installation and he said yes: "we have professional installers". After very quick calculations Sales Agent provided a quote for my 1bedroom+den. It was not cheap, but I had to make a decision fast, as I was planning to move in in a very short amount of time.
So, I ordered their installation service (after asking several times about professionalism of their crews) and bought the material. Sales Agent told me that to book installers I HAVE TO PAY FULL AMOUNT right away. Otherwise, they will not come. I was in a rush and I had to agree. I would regret this in the end. Would never do that again. DO NOT PAY FULL AMOUNT. As I know, the company had NO right to request a FULL amount before providing their services.
Before the day of installation I made sure that Sales Agent has all information in regards to my apartment's size and where flooring and trimming is needed. I even sent a FLOOR PLAN. I asked how much time would be needed to complete installation for my apartment. Sales Agent confirmed confidently - "they will finish by 4pm the same day".
So, we booked the day for installation for my 1bed+den. The installation crew came on time. That was the only positive thing. They did not appear to me as being a professional installers. These are the reasons of why I would think that way:
1) They did not wear any PPE (e.g. face masks), though I SPECIFICALLY ASKED Sales Agent about it several times, as my condo man-t was pretty strict about it that time. So, I had to give my new face masks to them. Great.
2) Installers were VERY INACCURATE. They have touched the walls with dirty hands leaving dark marks. How is this professional service? No. It is not.
3) By 2.30 pm installers told me that there is not enough material to complete installation!! Sales Agent made wrong calculations, so now I have to figure out how to complete my installation the next day (so I have to re-arrange my schedule). When I called Sales Agent, I expected a better customer service. After having several calls with Sales Agent, I left frustrated. So, now I had to book another time for the next day and also pay for additional work. WHY? I have already paid for the whole apartment. If Sales Agent made wrong calculations (with all information I have provided to him earlier), well that is not my problem. So, again, A&A Floors demanded me to pay for the labour. Did I have any choice at that point? No. I had to pay.
So, installers left and came back the next day, when A&A Floors received my money.
4) "Professional Installers" have NOT COMPLETED THE WORK that I paid for (see photo). They have not completed the trims behind the fridge. For sure this was done on purpose, because the side where trim is visible was done. So, when I came back to apartment to check the fridge was already inside its closet. So, I could not see what is happening behind it. Apparently, "professional" installers thought that's is how they should complete their work. Amazing.
When I called Sales Agent and asked to send someone to complete the work, he said he can't send anyone. He said that the "professional crew" who worked on it will be informed and they will come. I said that I do not need their services anymore and asked to send someone else. Did not happen, because Sales Agent does not care. So, eventually, they refunded me around 8 CAD (eight).
5) The "professional" crew have taken my new kitchen towel without any prior permission. Just took it from my counter top without even attempting to ask if they can do that. I understand it’s only a towel, BUT, it is my item and they had to ask me before using anything and also taking it WITH THEM.

Based on this "wonderful" experience, I do not recommend A&A floors and more. They do not care about customer. They do not care. Do not trust them when they say their crews are professional. NO. That is not what I have experienced.

Approximate cost of services:
$2,850.00
3 of 3 people found this review helpful.
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Ed C. Mississauga
Ed C. Mississauga
2 reviews Cambridge, ON
10/10

Hardwood Floors in two rooms

We had chosen the hardwood we wanted and shopped around for the best price. AA Floors were much less than the other quotes both for the hardwood and the installation. Mike on the order desk ordered the hardwood and Victor and Oleg did a great job installing the floor. A good experience all round and we would certainly recommend them.

Approximate cost of services:
$3,000.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about AA Floors & More Ltd

AA FLOORS & MORE LTD. is a Toronto-based dealer of premium quality floor coverings. We offer a wide range of hardwood, engineered hardwood, laminate, vinyl plank and cork flooring products that are available in a variety of sizes, finishes and colours to satisfy even the most discriminating needs as well as catering to custom requirements.

We offer professional installation services for the commercial and residential sectors and have the capacity to take on any size and number of projects.

Our 50,000 sq. ft. showroom/warehouse is equipped to expeditiously serve retailers, building contractors, flooring installers, architects and interior designers as well as the general public. We maintain an extensive inventory of the most current pre-finished and unfinished hardwood flooring, laminates and engineered floors.

We are fully insured, providing quality workmanship, customer service, and dependability. Our customers draw from as far away as the neighbouring provinces, knowing the service, pricing and selection they receive at AA FLOORS & MORE.
Hardwood in Toronto, hardwood in Toronto, Laminate in Toronto, laminate in Toronto.
Hardwood flooring (prefinished and unfinished), bamboo, laminate flooring, engineered hardwood, cork, MicroLite, granite countertops, baseboards, wood mouldings, cleaning solutions, floor finishes, soundproofing, underlayment, tools and more.

CATEGORIES
Floor Laying & Refinishing and Floor Retailers
PRODUCTS
Hardwood flooring (prefinished and unfinished), bamboo, laminate flooring, engineered hardwood, cork, baseboards, wood mouldings, cleaning solutions, floor finishes, soundproofing, underlayment, tools and more.
SERVICES
Wholesale/retail, installation, sanding, finishing, stairs.
BRANDS
Airwood Vents, Ambiance, Appalachian Flooring, Armstrong, Best Floor Canada, Biyork, Bostik, Bruce Hardwood Floors, Coswick Hardwood, Crisp-Air Air Tools, EZ_Cork Flooring, Laminate Flooring, Finitec, FloorMuffler, From The Forest, Fuzion Flooring, Goodfellow, Green Touch, Hardwood Canada, Holzwod, Kraus, Krono Original Laminate, Kronotex Laminate Flooring, Laurentian Hardwood, Lauzon, Preverco Hardwood Flooring, Primatech, Quickstyle Industries, Roxston Laminate Flooring, Savannah Hardwoods, Sunca Global Forest Products, Superior Hardwood Flooring, Swiss Krono, Twelve Oaks Flooring, Tosca Floors
WEBSITE
http://www.aafloors.ca/
YEAR ESTABLISHED
2000
NUMBER OF EMPLOYEES
12
RETURN POLICY
30 days, special conditions may apply
PAYMENT METHOD
Cash, cheque, Interac, MasterCard, Visa
MEMBERSHIPS
National Wood Flooring Association
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
200 sq. ft.
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