Al Parsons Electronics

Garage Doors & Hardware
860 Boyd Avenue Ottawa ON
Write a Review
Write a Review
HomeStars  >  Garage Doors & Hardware in Manotick  >  Al Parsons Electronics
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

54%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Al Parsons Electronics

Average customer rating:
6.6 10 (5 reviews)

Sort by

Richard Glatt from Stittsville
Richard Glatt from Stittsville
4 reviews Ottawa, ON
3/10

New Garage Door Installation

We hired Al Parsons Electronics (Garage Doors) after getting a few quotes for a new installation to replace an older door and hardware. After an unexpected delay, they sent someone to complete the installation. Al Parsons brought the incorrect decorative door hardware and had ordered the wrong window insert. They had also failed to inform us about the damage they would be making to our door frame, thereby requiring us to purchase more products from them. The job had not been completed the first time as they had to re-order the correct parts/products. A couple months delay later, they showed up to remedy the initial installation problems and to bring the correct parts and products. Causing some damage to the new door, it was finally installed properly, even though they required us to make the adjustments to their installation. Would not recommend this company as the owner refused to acknowledge their errors or to follow up with us - ever. Very disappointing. Some of the screws installed are already rusting (within 30 days of the installation).

Was this review helpful?
Peter from Ottawa
Peter from Ottawa
0 reviews Ottawa, ON
10/10

Instal of garage door opener

I had a very good experience when Parsons installed a new garage door opener. The installer had to raise the door and spent 2&1/2 hours with all that was required. The installer was professional and I thought dedicated. Great work. Thank you.

Was this review helpful?
Company Response

Thank you Peter. We appreciate your business and comments.

S Mickus from Kanata
S Mickus from Kanata
2 reviews Kanata, ON
5/10

Awings

They put in awnings for my back windows. Installer and installation was good however certain types of product wear and company sales/service is very very slow to respond. You have to keep calling and calling to get a response. Need to improve client response times in sales.

Was this review helpful?
Gregory from Ottawa
Gregory from Ottawa
1 review Ottawa, ON
5/10

New Garage Door Installation

I had a new garage door installed in my two-car garage, and had a gear-kit replacement done for my old door lifter. I also asked for a new transmitter and remote.

The work that Parsons did was fine. The door works well and was installed well. But the installation took over a month and a half. First they installed the door, but it wasn't quite done. Then it took them a week to come back to finish the door installation. Then it was another couple of weeks before they changed out the gear kit, so in the meantime we had to open and close the door by hand. When they came to do the gear kit, the installer knew nothing about the request for a transmitter/remote. Finally, six weeks after the initial install, I received an email saying that my lifter was too old simply to have a new remote, but they could install a new receiver on the unit and program a new remote for that. This is what I initially thought I needed, but it took them six weeks to figure that out. And in the meantime, I got a replacement remote from Home Depot for my brand of lifter, and it works fine.

So: good quality service, but they need to fix their follow through.

Was this review helpful?
Kip in Orleans
Kip in Orleans
4 reviews GLOUCESTER, ON
10/10

Installed garage door opener

The garage door opener didn't work properly in the beginning, but as soon as we called them, they came out and fixed everything free of charge. WHen they couldn't solve the problem, they even replaced it with another unit. The staff were also very nice and courteous.

1 of 1 people found this review helpful.
Was this review helpful?
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Al Parsons Electronics

Al Parsons Electronics Ltd. is the leader in Ottawa and surrounding areas for sales and service of overhead doors, garage door openers and automatic entrance systems. In fact Al Parsons Electronics Ltd. has been recognized by the Consumers’ Choice Awards for Seventeen consecutive years for business excellence. A family owned ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.