I had last summer got a major floor tiling work done by Deerfoot Carpets, which was well over $41000 and included supply and installation of porcelain tiles. I had a bad experience dealing with them. Deerfoot Carpets sub-contracted the tiles installation work to one of their sub-contractors. Prior to start of the work, I had to make a few changes to the originally intended work, which included the use of acrylic grout and electrical heating of a portion of the floors. For these additional scope of works, they charged me excessively without providing any explanation. They simply added their commission and profit margins to whatever their sub-contractor indicated to them. Deerfoot couldn't explain what those excessive costs were based on. Since I was in the middle of a major renovation of my home and had a deadline to meet with the other main contractor for the rest of the works and interfaces, I had no choice but to accept the excessive rates provided by Deerfoot. The electric heating fell short by some 20% of the required area for which I was charged. The tiles contractor used ready made acrylic grout which was the easiest grout to be used but I was charged about $2000 for extra labor cost for this, as opposed to the normal cement grout. Later on when I checked with other tile contractors, I was surprised to find that no one charges extra labor for the use of ready made acrylic grout and the incremental cost of acrylic grout material is only about $300 at the maximum. Also, I was never compensated for the shortage in the electric heating, which was an excessive amount, close to about $1000. Overall, not satisfied with Deerfoot.
The salesman, Kirby, was very helpful in deciding which style of vinyl plank flooring to use. Ilker and his partner, the installers, (sorry, forgot his name) were awesome. They moved the two couches and rocker and a few other things that I could not fit into the laundry room. They did a great job at cleaning up afterwards which I didn't expect. They worked together as a team. I have had a contractor once install railings at the front steps and didn't like how one man talked down to the other man. I will be recommending Deerfoot Carpet and Flooring to others.
From the word get-go, Ryan of Deerfoot and contractor Ilker of Agora Floor Covering inspired confidence. They outperformed all contractors hired in 16 years of home ownership. Why? They did what they said they would do, on time, and within budget. The results are transforming. All parties were professional, met in advance to discuss option, and were on schedule. The job was completed within pre-established timeframes and within budget. No BS, on-going communication, top workmanship, and flexible on payment terms.
We used this company based on the great reviews on this website and reasonable cost. Glad we did. They were on time and professional without any errors to the order. All concerns were handled in reasonable time and we could quickly benefit from a great reno. Thanks for referring!
We ordered new tile for our entryway after a difficult kitchen project. they processed our order quickly, and delivered on time. When they made a mistake on a couple of the boxes of tile one of the managers dropped off replacements at our site.
We also ordered some carpet. Had no trouble getting it on time and the quality was much better than expected.
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Second time we've gone to Deerfoot Carpet & Flooring for replacement of old flooring. First time was for the living room carpet replacement. They did a great job. When it came time to replace the lino at the garage door and the main bathroom, we went there first thing. Picked out the vinyl and got a quote on Saturday. Worked completed the next Friday and surprisingly it came under the quoted price. Thanks!
Deerfoot has worked with over 20,000 organizations, contractors, businesses and homeowners in the Calgary area. We have built our business over a period of 17 years, based on the principle of creating another Happy Deerfoot Customer.
Approx. 85% of our business is repeat or referral.