I wish I’d read the reviews! Our project was a fairly minor renovation to an existing small kitchen; some cabinet doors added, filler panels and new countertops. Brian sounded knowledgeable and experienced and as we were under a tight deadline, we paid Brian our deposit with his assurance that the project could be completed within our time frame. From that moment on, it was a continual process of calling and dropping in on Brian to find out when the renovation would start. He finally arrived, well past our deadline, but our optimism was short lived when he left after only a few hours work and told us that he had cut one of our countertops 20” too short. After more follow up from us, he eventually returned to redo the countertop. At that point, we decided to discontinue the project and forfeit the remainder of our deposit.
- Company Response
I wish I had said no. I talked myself in to trying to help these people when the world was going upside down. Re configuring a used kitchen to fit a new space is never easy. Custom cabinets, profile and color matching doors are not straight forward even without the uncertainty of Covid. Suppliers shut down or working with skeleton staff, open one day closed the next and to add to the turmoil they were away on a Cruise Ship.
The work done was equivalent of their first payment and nothing was forfeited.