we contracted with B&B to replace our kitchen counter tops in early October 2012. we were told to expect delivery by the end of the month. Near the end of November we discovered that the actual manufacturer of the counters had put a hold on the production and in fact had not even started the job. at that time we cancelled our order and requested our deposit back. it is now the end of January 2013 and though we have been promised our refund, there is still no sign of it. be very careful here.
update: now April 23 and even with agreed and court ordered payment schedule, still no sign of our deposit.