City Wide Locksmiths Ltd

Locks & Locksmiths
1750 Avenue Rd North York ON M5M 3Y9
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Locks & Locksmiths
City Wide Locksmiths Ltd
Star Score
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51%

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Reviews by rating (past 12 months)

Reviews for City Wide Locksmiths Ltd

Average customer rating:
6.1 10 (7 reviews)

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Vivake - Aligned Construction
Vivake - Aligned Construction
2 reviews Toronto, ON
10/10

Numerous Commerciala and Residential Projects

Working with the Citywide team is always a pleasure. They are polite, courteous, and always on time. They offer sound advice and best practices which in turn creates an exceptional product for our clients. They are my go to guys and look forward to many more years of business with them.

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Private User
Private User
Private User reviews Toronto, ON
1/10

Customer Service

@medeco Unfortunately your vendor CityWide Locksmiths Ltd, Danny the owner was who I spoke with fails to understand the principal of basic customer service. Raising your voice and hanging up on a customer is by for the worst level of service you could provide.
I do not recommend this company for your lock services.

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Private User
Private User
Private User reviews Toronto, ON
0/10

Replace latch on front door

What an awful experience. I called this morning to have a door latch replaced on our front door. Initially they thought they could get to the work before 11am. By 10:20 I got a call they couldn't make it and would come around 12:30. They didn't arrive until closer to 2p. Service guy showed up with only one purpose to up-sell me all new door hardware - despite having been asked on the phone my problem - a broken latch. Commented that the latching system was builder quality and they don't repair them they replace them - $500.00+++. I feel physically sick - taken advantage of, shocked. Thought they were a reputable company but would suggest they not rest on their laurels. Disappointed and saddened. I am a trusting individual - Buyer Beware - despite me calling and suggesting they reconsider me paying the $75 service fee and other than removing the hardware and replacing it I still sit with a broken latch and an $75 plus tax paid invoice.

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Massimiliano in Toronto
Massimiliano in Toronto
1 review Toronto, ON
10/10

Broken Front Door Lock

Our front door lock just broke (no idea how) last week and needed to get it fixed ASAP. A co-worker referred me to Citywide and they were a godsend! Ralph, our technician was friendly, professional and finished in good time. Thanks again guys! Massimo

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grace north york
grace north york
7 reviews Toronto, ON
10/10

front door mortise lock

We choose City wide after a long search, JJ patiently informed us what to buy, talked to us on numerous occasions,very helpful.Ralph is a very experienced installer,.We recommended to our neighbor,also satisfied..

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peter in the beaches
peter in the beaches
1 review Toronto, ON
10/10

repaired locks

We have 3 Italian doors that lock all along the spines. The locks were hard to operate and while we were away, our catsitter was locked out. She called a locksmith, who could not fix the locks and ended up drilling out the lock. We called CityWide. They understood how our doors worked and replaced the lock shafts on all 3 doors. We haven't had a problem since.

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KP from Lawrence Park
KP from Lawrence Park
11 reviews Toronto, ON
2/10

New Locks and door handle

City Wide installed new locks and door handle for our front door. We came home one night in the early spring (cold and dark) to discover that the new handle was broken and we could not get into the house. Several calls to the alleged 24 hour service line resulted in no response and we ended up having to call a different locksmith to let us into our house. City Wide was arrogant and unapolegetic when we contacted them the next day - basically said it was not their problem. We have contacted the lock company to let them know the service their vendor (did not) provide.

Do not deal with firm if you can avoid it.

2 of 2 people found this review helpful.
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