I’ve had 2 recent experiences with Citywide. First, my elderly neighbour locked herself out on a very hot Friday night last summer. Citywide sent a locksmith. It took him 3 hours (til 10 pm) to get her in and then install a new lock. She was very confused; the locksmith was extremely patient and kind in explaining what he was doing and why. I was impressed. Second, the handle fell off my back door about a month ago. Citywide fixed it, and a few other wobbly doorknobs around my house while they were at it. Last night as I was getting ready to host a dinner party for 12 people, the handle fell off again. They sent someone here within an hour. And, the locksmith had consulted with his colleague who had done the initial repair so he had a good idea of what the problem was even before he looked at it. He explained to me why it happened again, gave me a few options to consider for what to do when it happens again (it will) and didn’t charge me for the follow up house call. In summary, I liked all 3 of the Citywide locksmiths who I’ve met over the last months. They are professional, knowledgeable and left me with the strong impression that they know what they’re doing.