I signed a contract in June for the work to be done Aug-Sept 2015. They came in Novemeber, at that time the contact was NIL AND VOID I should have stopped right there. Paid to have driveway and curbs on each side of the driveway. Company installed curbs incorrectly (as per the City's By-laws, I was told by the city the contactors are to be licensed by the City of in which they are doing work and guess what, this company is not and they deliberateIy broke the law... more to come about this>>asked them to come and fix it as it was done INCORRECTLY in the first place.. They wanted another $500.00 from me. DO NOT USE THIS COMPANY!!! if, YOU DARE, DO NOT PAY THEM CASH. I took this "referral" from Frank Cohen's Newstalk 1010 website, HE CLAIMS ON HIS RADIO SHOW THAT HE DEALS WITH ALL CUSTOMER COMPLAINTS. HE TOLD ME, "I'LL MAKE NOTE OF YOUR ADDRESS AND WHEN IM IN YOUR AREA I WILL COME AND TAKE A LOOK. Is that a solution?
Also, the other curb was not done to how I wanted, employee Joe, did it his way. He attached my curbs to the CITY'S curb, so if and when the City decides to remove their curb, the ones installed will be broken. Joe,said, "call me, I will come and fix it". What are the chances of this happening now Check BBB and other sites as I will be posting pictures of their work.
- Approximate cost of services:
- $2,100.00
- What could this company do to improve their services?
- They could have completed the work to City's By-Laws in the first place.
- Any advice to offer fellow homeowners facing a similar project?
- Do not use Third Party Reviews and do your own research.
- Company Response
Hello There,
in response to this complaint , We do apologies for you experience with us, Yes we were delayed in paving your driveway and I do understand that made you upset the job was though completed and there were no issues with that . You were notified that we were going to be there that day by Joe and you were fine with that. You were there that morning until the job was completed and decided to lock yourself at home and not open the door to collect the money. You made Joe stand outside your door for at least one hour and then send him a text saying that your not well and leave and come back another day.It is unfortunate that this was the way of paying us back for being late. However after a week of calling you finally get the owner to come back and you refused to give the full amount and hold back $500.00
That 's how it went!!!! Al winter we tried to contact you to collect the $500.00 and you never responded to our messages. Until strange enough we receive a call from you this spring saying the precast curb is not installed properly and that it was cracked. With all do respect you did not want to spend the money to do it the proper way and that was to install French curbs, which is nicer looking and you wouldn't of had the problem of having a broked curb which looks like someone broke it. With all that said we never asked to you for an extra $500.00 you actually still owe us that money and I personally did tell you that we had no problems replacing your precast curb because that's what you were supposed to pay for as long as you paid us the outstanding balance.