I cannot speak for other services they provide, but I would definitely not buy an blind tracks from them. My parents purchased tracks from Nick for their vertical blinds, and the tracks broke down 3 times, and now Nick refuses to come for service or take the track back. They tried to blame everything other than the track itself including my parents, the vertical blinds, and even the wind. The previous track worked for 9 years before it needed replacement, and their tracks don't even last one month.
I would not trust any of their products; Nick promised 5 year warranty on the product when he installed it, but for our case, the warranty only lasted 1 month, and now my parents are out $250, and had to pay for another company to come replace the track.
- Approximate cost of services:
- $250.00
- Company Response
Unfortunately original track was damaged beyond repair do to misuse. We suggeted to replace wih a new window coveing such as drapery for size of window which will be easier to operate. We did provide a new 8' track only if fact for them to accommodate there budget. They were very happy with the new track before we left.A month goes by, Even though the new track was damaged by misuse we did replace another track at no charge. Agian with the thrid track we installed with my technician and every one was completely satisfied.Then 1 month later the third track is damaged. We do not give warranty for misuse or damaged caused by what ever reason. Please note we did not charge for reinstall. We cannot provide a new track every month if one damages it every month and it is unreasonable to do so.
We did stand by our warranty even though the tracks were damaged by misuse. Replacing with a 4th track won't solve issues of misuse and wrong product for window.We Went beyond what was necessary and required .
We endeavor to be reasonable and provide the best service.
On each visit we did explain that drapery is the best way.
We did make 5 service calls at no charge .It is the wrong product for that window and dose not meet the needs for complete blockout of sun.The total cost was in fact $220.00 no tax for seniors.We suggest that to go out and try other products that would meet there needs and Operates easier.