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Hello,
I had my move completed Saturday August 4th by Two Small Men with Big
Hearts Moving in Ottawa. I would like to say that I was extremely satisfied with the
job that was done. Mike, John and Eric were all very professional, polite
and friendly. They really went above expectations to complete my move in a
manner that made a stressful time easy and worry free for me.
It was not an easy move as the apartment building has no elevator
whatsoever so everything had to be moved down via the staircases, hallways,
up a last few stairs to the small entryway (down a big step) and out to the
truck. Because the stairs are split up (2 staircases per floor) there were
more stairs than what they had expected. My apartment was on the top floor.
It was an extremely hot and humid day and the hallways/staircases are not
air conditioned and have no windows so it was incredibly hot and
uncomfortable. Even with those conditions the team did not complain but
instead just got the job done in a quick and efficient manner.
They were all very friendly and made me feel very comfortable throughout
the whole process. Everything was explained very clearly so I understood
everything that was going on and the billing was made very clear. The
objects that I was not able to pack/wrap myself were carefully padded and
wrapped up to ensure nothing was damaged.
The unloading at the house was done very quickly even after all the effort
and extra time that had been required to deal with the stairs at the
apartment building and the afternoon heat. The guys took great care to
ensure everything was unloaded to the desired spots within the house and
things that had to be stored were carefully and efficiently stacked. There
was no mess or damage left behind and what had been disassembled at the
apartment was promptly reassembled. All this despite the incredibly hot and
humid weather.
I was exceptionally happy with my move and will gladly refer others to
use Two Small Men with Big Hearts Moving after my experience with Mike,
John and Eric. If there is some kind of employee bonus/reward at your
company these guys surely deserve it after tackling such a trying move with
such positive attitudes, friendliness and professionalism.
Sincerely from a very satisfied customer,
- Approximate cost of services:
- $800.00
- Company Response
Thank you for your kind words and nice review. We are happy to hear you had a great moving experience with our company. Two Small Men with Big Hearts Moving, making friends one move at a time. And yes, we do have an employee bonus/reward system set up for when our employees receive good reviews. Thank you for any and all referrals you have given our for our company, much appreciated. Two Small Men with Big Hearts Moving, making friends one move at a time.