An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.
Hello, I had my move completed Saturday August 4th by Two Small Men with Big Hearts Moving in Ottawa. I would like to say that I was extremely satisfied with the job that was done. Mike, John and Eric were all very professional, polite and friendly. They really went above expectations to complete my move in a manner that made a stressful time easy and worry free for me. It was not an easy move as the apartment building has no elevator whatsoever so everything had to be moved down via the staircases, hallways, up a last few stairs to the small entryway (down a big step) and out to the truck. Because the stairs are split up (2 staircases per floor) there were more stairs than what they had expected. My apartment was on the top floor. It was an extremely hot and humid day and the hallways/staircases are not air conditioned and have no windows so it was incredibly hot and uncomfortable. Even with those conditions the team did not complain but instead just got the job done in a quick and efficient manner. They were all very friendly and made me feel very comfortable throughout the whole process. Everything was explained very clearly so I understood everything that was going on and the billing was made very clear. The objects that I was not able to pack/wrap myself were carefully padded and wrapped up to ensure nothing was damaged. The unloading at the house was done very quickly even after all the effort and extra time that had been required to deal with the stairs at the apartment building and the afternoon heat. The guys took great care to ensure everything was unloaded to the desired spots within the house and things that had to be stored were carefully and efficiently stacked. There was no mess or damage left behind and what had been disassembled at the apartment was promptly reassembled. All this despite the incredibly hot and humid weather. I was exceptionally happy with my move and will gladly refer others to use Two Small Men with Big Hearts Moving after my experience with Mike, John and Eric. If there is some kind of employee bonus/reward at your company these guys surely deserve it after tackling such a trying move with such positive attitudes, friendliness and professionalism. Sincerely from a very satisfied customer,
- Approximate cost of services:
- $800.00
- Company Response
Thank you for your kind words and nice review. We are happy to hear you had a great moving experience with our company. Two Small Men with Big Hearts Moving, making friends one move at a time. And yes, we do have an employee bonus/reward system set up for when our employees receive good reviews. Thank you for any and all referrals you have given our for our company, much appreciated. Two Small Men with Big Hearts Moving, making friends one move at a time.