Tubs The Ultimate Bathroom Store

Bathroom & Kitchen - Fixtures & Accessories
80 The East Mall Toronto ON M8Z 5X1
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54%

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Reviews for Tubs The Ultimate Bathroom Store

Average customer rating:
4.8 10 (65 reviews)

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Private User
Private User
Private User reviews Toronto, ON
0/10

Terrible Customer Service

They have nice items but the customer service is horrible - the people working there don't keep track of things properly, and are difficult to deal with. Here's an example: I purchased 2 vanities from the Samor Rd location and during the pick up of the items, we had issues with our contractor, so I gave specific instructions not to release our vanity to the contractor. Our deceitful contractor still went behind our backs to pick up our vanity, but to our surprise TUBS still released it to them, without our permission, and when confronted about it, the manager said their staff would never make this kind of mistake. So the alternative would be that I'm not telling the truth? They did not care about the mishap and refused to help any further.

1 of 1 people found this review helpful.
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Private User
Private User
Private User reviews Mississauga, ON
1/10

Toto toilet

The service line are absolutely terrible as everybody said here! I bought two toilet on Dec 2016 and one of them handle broke three months after. I tried many times to calling them most of the time phone line couldn't go through. One day finally I got the answer and the person said, they're going to order it and let me know but it has past two two weeks no answer. I called them again and on their system still no order has been placed! This little issue has been for two months and still not resolve yet! Very very poor service!!

2 of 2 people found this review helpful.
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Oksana
Oksana
1 review Toronto, ON
0/10

Shower System

STAY AWAY!!

I wish I read this company's reviews on this site before going to their store. All the negative reviews are absolutely true and justified. Their customer service is non-existent, dealing with a sales associate has been an absolute nightmare, more importantly, they don't stand by their product and try to trick you.

We purchased a shower system which merely a week later we decided to exchange to a different model only to discover that they would not take it back or exchange because, apparently, it was a final sale. Nowhere on the invoice does it say "final sale", no one informed us of that either at the time of the purchase. The invoice states that the product can be exchanged or returned. We pointed out to the sales associate who completely ignored that. Moreover, the sales associate reassured us the product was by Grohe, however one of the boxes says "Vida". When we tried to return or exchange the shower system, the same sales associate told us, to our astonishment, that it is their company policy not to exchange or take product back that is on clearance - like I said earlier, we were not informed of that policy and nowhere on the invoice does it say that. We asked to speak to the manager who was gone for the day and no one else could help us with our issue. The problem was not resolved to our satisfaction, however dealing with the sales associate caused us a lot of aggravation. We send a note in writing to the manager and are awaiting some amicable solution. We'll see what happens but I'm very skeptical.

2 of 2 people found this review helpful.
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Private User
Private User
Private User reviews Toronto, ON
0/10

Bathroom - Rubinet Niche - Rusting less a month after installation

Purchased two Rubinet niches for my bathroom renovation from Tubs. Contractor installed them in new custom built shower - one of the chrome niches started rusting less than a month after installation. Tubs suggested that remove the niche and return it to them for inspection - leaving a gaping hole in the wall of my home's only shower. I was also left to bear the cost of removing, returning and replacing this defective product.

2 of 2 people found this review helpful.
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Peter from Mississauga
Peter from Mississauga
3 reviews Mississauga, ON
2/10

bathroom reno

I recently purchased a glass shower, shower base and vanity from the Mississauga location. Although the sales people were friendly, product knowledge and delivery were poor. I came in a month ahead to ensure availability and delivery would be met for contractor doing install. Products were ordered and supposed to be in stock. This was not verified by staff. Base was actually back ordered and would not be available. Because I found this out the week before start time I had to purchase a base from a different manufacturer that was available. I was assured that it would definitely fit the glass on order. Turns out it did not and I had to return the glass and get a smaller size as base was now installed. Now I have a smaller shower than I wanted and am unhappy with result. There were other options, including building a base for larger shower, that were available to me at the onset had I known they could not get right base and one they replaced it with would be too small. As a result of their incompetence I have to live with a shower that is 2 sizes smaller than I wanted. They do have nice products but I would not recommend this business as they did not or could not deliver what they promised.

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Antonina  in North York
Antonina in North York
1 review Toronto, ON
4/10

Product

I purchased a three-hole bathroom sink faucet displayed in store. The item was out of stock and had to be ordered in. Plans changed so I returned to the store to exchange it for the single hole model only to be informed that a minimum 25% restocking fee would be charged. I was not aware that getting the item from the supplier means it's a special order. Tubs should return it to their stock room or at least inform the customer of the consequences should any returns or exchanges be necessary. It's a large enough company to ensure customer satisfaction, or have a relationship with its supplier that permits exchanging one product for another without penalizing the customer.

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Private User
Private User
Private User reviews Toronto, ON
2/10

Poor customer service and delays

I have never had so many problems with an order. I understand that there can be delays but my sales rep never returned calls and there was no one available to whom to escalate my problems. I eventually had to go directly to the manufacturer to figure out the problem and even after they had shipped the product --Tubs still could not find the order. I waited 3 months for a kitchen faucet. To make matters worse, the manufacturer told me they received the order from Tubs-- 1 month after I placed it with Tubs!? They are disorganized and have no one trained to deliver proper customer service. I would never buy anything else from this company.

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Steve  in Mississauga
Steve in Mississauga
1 review Toronto, ON
0/10

New House

Absolute PATHETIC Level of service. I booked my delivery 3 days in advance for Thursday and I find out Wednesday evening that due to UNFORTUNATE circumstances, my delivery wasn't booked and it'll not be delivered till Tuesday of the following week. I asked them for Friday delivery-but no we are booked! Maybe open your eyes and accommodate those who are in an issue first. However, it seems like problem customers fall to the end of the queue. WOW!

I had my plumbers booked and now I've lost them for 2 weeks. MAYBE THE OWNER AND WHOEVER THE MANAGER IS NEEDS TO WAKE UP AND CALL A CUSTOMER IN ADVANCE TO NOTIFY THEM OF THEIR UNFORTUNATE CIRCUMSTANCES SO THAT THE FINAL CUSTOMER CAN MAKE ALTERNATIVE ARRANGEMENTS IN TIME.

FINAL VERDICT: AN ABSOLUTE JOKE!

Garbage-

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Jen
Jen
2 reviews Toronto, ON
0/10

Shower head, arm, tub spout

Do not shop here!! I was told the 3 way shower system I purchased would arrive in 3 days from the Woodbridge location (I ordered at the Toronto location). I even asked if it would be longer as I have only 1 shower and a toddler and would install a temporary shower head if I had to wait. I was told "Saturday" which turned into "next delivery is Wednesday," followed by another "Saturday." I was also advised to pick it up myself in Woodbridge. As unprofessional as this is, I said ok, but made them call to have it ready. Well they didn't have it ready. Still waiting. Almost redeemed themselves when I was able to pick up the piece for the 3 way connection (albeit after my 2nd attempt as they originally gave us the wrong piece, then tried to give us the wrong piece again, but we checked the box in store and noticed ourselves that it was the wrong one again). Can't shower without the full package being installed though. The answer to when the rest is coming is back to "maybe Wednesday." I will get my faucet once it finally does arrive and never shop here again.

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Estela in Toronto
Estela in Toronto
1 review Toronto, ON
0/10

New tiolet

My parents are seniors and needed to have a bathroom renovation to accommodate their disabilities. I was told to purchase a TOTO toilet as they were one of the best and Tubs was listed as a retailer that carried TOTO. Unfortunately, as others have mentioned Tubs sells inferior products. The toilet they sold me was defective and as soon as it was installed my parents water bill doubled. The flapper was defective from the beginning (the water usage table proves it!). Unfortunately as I don't live with my parents it took me a bit of time to realize this. Tubs takes no ownership of selling an inferior products to customers. They referred me to TOTO which to date has done more than Tubs. Awful customer service and staff - I will never use or recommend them - unless it's someone I don't like!

1 of 1 people found this review helpful.
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More about Tubs The Ultimate Bathroom Store

Since 1985, TUBS The Ultimate Bathroom Store has been a trendsetter in providing cutting edge, innovative kitchen and bathroom fixtures to homeowners and professionals. In fact, TUBS has helped launch a new era of inspiring concepts for the modern home, epitomizing functionality with unparalleled designs that have been featured in ...
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