Tubs The Ultimate Bathroom Store

Bathroom & Kitchen - Fixtures & Accessories
80 The East Mall Toronto ON M8Z 5X1
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55%

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Reviews by rating (past 12 months)

Reviews for Tubs The Ultimate Bathroom Store

Average customer rating:
4.8 10 (65 reviews)

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bashir butt
bashir butt
1 review Toronto, ON
10/10

EXCELLENT SERVICE

We had bought shower faucets from TUBS more than 8 years ago & recently 2 of the 3 cartridges started to leak. I went to the Toronto location & I explained my situation to Paul at the counter. Paul was kind enough to help me, he phoned the supplier & told me to send photos of the items & advised me to change all 3 cartridges. He was able to source the parts for me, retailed at $400, free of charge. PAUL was AMAZING, and I thank him, since I had lost the receipts. If you want excellent service, I highly recommend this location. This review is by B. BUTT.

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Michelle
Michelle
4 reviews Toronto, ON
2/10

Poor service

I purchased a floor model shower panel since that was the only one available. It was not working properly or tested prior to purchase. After plumbers spent hours trying to install it, we went back to the store for it to be tested. Hot water was not working so it was 'half' tested - but hot water is needed to test it so make sure hot and cold come out! We were told it was working, but it wasn't..and plumbers came to install but still not working. We went back again!! and they tested it finally. So the THIRD time my plumber came, it worked! I am now stuck with a huge plumbing bill. Trying to speak to management but not going anywhere. I DO NOT recommend this store.

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DAVINDER SINGH in Toronto
DAVINDER SINGH in Toronto
2 reviews Oakville, ON
10/10

Wonderful

I visited this store and spoke with Paul. I did a bathroom renovation Paul was very informative and made me feel comfortable with the whole process. Pointed out a lot of ideas and I feel happy that I found this place . Thank you Paul for the good service

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AEC in Etobicoke
AEC in Etobicoke
1 review Toronto, ON
1/10

4 Bathroom faucets & drains purchased from Paul

Very dissatisfied. Worked with Paul. Products promised to arrive April 6 2020 it is now April 16 and I have not heard a word. Despite leaving numerous voicemails, no response. Now the company's voicemail box is full and its impossible to follow-up. Poor business practices, staff, service and based on other reviews, likely products too. Avoid this shop at all costs.

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rickhuffman13
rickhuffman13
2 reviews Brant, ON
2/10

NO RESPONSE FROM COMPANY

I purchased kitchen, bathroom and shower faucets in 2007. Lifetime warranty. Now I have problems with two of the faucets. Have sent several emails and made phone calls to TUBS. Still no response. Very poor business practice!

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Evy in Toronto
Evy in Toronto
1 review Toronto, ON
6/10

Shower stall

We are still in installation mode so I hope that we have no issues with the actual product, but I am not impressed with the way they sell their product. Foremost is that we were sent a box that had been already opened and then shipped to us with missing parts. My contractor contacted Tubs and was told that if she wanted to have the parts quickly she would have to go and pick them up herself in Etobicoke. I am not impressed that opened boxes are sent to customers that have paid for a new product. I feel that my contractor should be reimbursed the mileage she drove to have the parts that she needed. This should be their responsibility--they've held up and lengthened our renovation.
Just as an FYI, they should tell customers that they need to help the delivery person carry in the items and that items have to be inspected before the driver leaves your home. This is in the fine print, as I discovered after the fact not at the time of payment.

1 of 1 people found this review helpful.
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Private User
Private User
Private User reviews Brampton, ON
10/10

Bathroom renovation

This review pertains to Mr. Gagandeep Singh from the Brampton location. I walked into the store at the beginning of September with no idea where to start in planning for a new bathroom for my house. Mr. Gagan greeted me and we began chatting, he was patient in pointing all that is need for a bathroom, tiles, faucets, vanity etc and provided me with an estimate with no pressure to buy anything. I took his estimate and his plan to coordinate the bathroom and discussed with my contractor, next day i was back in the store to make the purchase. During the time of renovation of this bathroom Mr. Gagan took time to answer any questions my contractors would have, in the end the bathroom ended up exactly the way we planned it and i am a very happy customer thanks to Mr. Gagan. I was so satisfied with Tubs Brampton products and service that ended up renovating another bathroom in my house later in the month. If you are looking for good customer service and innovative ideas for any bathroom renovations, go see Mr. Gagan at the Brampton location.

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Private User
Private User
Private User reviews Toronto, ON
10/10

Bathroom Renovation

I just wanted to give a great shout out to the Brampton location. We had a wonderful experience dealing with the staff at this location. Tarik went above and beyond for us in getting what we wanted and staying within our budget. He had great ideas, suggestions and solutions to offer us. The products are of quality and there is more than enough variety to choose from. We would and have recommended this location to our friends. Many thanks to Tarik and the staff!
Mike and Kat Cesario

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Renovations  in Brampton
Renovations in Brampton
2 reviews Brampton, ON
10/10

Bathroom Renovations

TUBS (Brampton Showroom) dealt with me professionally and offered a great package for my renovations needs. Gagandeep Singh was very helpful. He listed to what our needs were and helped in anyway he could. He then gave us a great deal this reduced our overall cost. The delivery of the materials was on time. I went back several time for some missing hardware and for advice. He and his staff was very helpful and never once charged me extra. Thank you Gagandeep and TUBS(Brampton) for such great service. If you are looking for ideas visit TUBS and speak to Gagandeep.

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Private User
Private User
Private User reviews Uxbridge, ON
0/10

Bathroom renovation

A terrible experience with customer service. Bought and paid for all items . Sales person said they would deliver items at no charge. When the backorder was complete, they wanted to charge $100 for delivery, and said it would be delivered next day. Did not deliver or call, when I phoned, they said next delivery available was in 8 days. Picked up items, one piece was shorted shipped, I went to pick up the piece and manager made me pay for it a second time. Only $80, but a disgraceful way to treat a customer - and dishonest.

2 of 2 people found this review helpful.
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More about Tubs The Ultimate Bathroom Store

Since 1985, TUBS The Ultimate Bathroom Store has been a trendsetter in providing cutting edge, innovative kitchen and bathroom fixtures to homeowners and professionals. In fact, TUBS has helped launch a new era of inspiring concepts for the modern home, epitomizing functionality with unparalleled designs that have been featured in ...
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