Tome Cartage And Moving Co.

Moving & Storage
Toronto ON M6H 4G8
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Moving & Storage
Tome Cartage And Moving Co.
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93%

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Reviews by rating (past 12 months)

Reviews for Tome Cartage And Moving Co.

Average customer rating:
9.5 10 (61 reviews)

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Private User
Private User
Private User reviews Toronto, ON
10/10

Move Interior Design Office

The Tome Moving Team was professional, hardworking and went above and beyond. I would recommend them to everyone! We are an interior Design office with lots of heavy samples and they handled everything very well.

Approximate cost of services:
$1,500.00
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Company Response

Thank you for choosing Tome Moving! very glad to hear the move went above and beyond. Tome Moving strives in providing excellent service while making all of your moves as simple as possible.

Private User
Private User
Private User reviews Bowmanville, ON
10/10

Outstanding Moving Services

Today I had my moving done by Tome Moving for my 3 bedroom house. I was a little hesitant about going with them as they currently have a new management team but my 2 movers were outstanding and went beyond to make our move very simple and stress free. They were quick, efficient and made sure none of my belongings were damaged. They have an amazing team and I will highly recommend them and will definitely use their services again.

Approximate cost of services:
$1,356.00
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Company Response

Thank you so much for moving with us, Tome Moving strives in providing excellent service while making all of your moves as simple as possible. I’m happy to hear that our team provided you with excellent service. I’ll make sure that they receive your feedback. I’m sure it will make their day! We value your business, and thank you for using Tome moving.

Private User
Private User
0 reviews Toronto, ON
10/10

Movers

Sunny from Tome Moving was professional, curtious and efficient. They did exactly as quoted and everything was transparent. 3 bedroom house moved and setup in just over 6 hours. Nothing damaged or broken. Highly recommend Sunny and Tome Moving.

Approximate cost of services:
$1,200.00
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Company Response

Thank you for choosing Tome Moving and we are always dedicated to providing quality service to all of our clients. Tome Moving strives in providing excellent service while making all of your moves as simple as possible.

Private User
Private User
Private User reviews Toronto, ON
10/10

Moving Service

My two movers went above and beyond. They were so careful with everything, yet quick. I couldnt be happier. Will definitely call back

Approximate cost of services:
$900.00
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Company Response

We are glad to hear your move went above and beyond. We thrive on providing excellent service to all our clients. We value your business, and thank you for using Tome Moving

Sutantar Bhatt

Private User
Private User
0 reviews Toronto, ON
10/10

Apartment Move

A friend recommended Tome Movers to me. Moving is always stressful, especially with stories about movers holding your belongings for ransom. I immediately felt confident in them. They were friendly, professional, careful, and completed the job in less time than I expected. They also showed respect and trust and did not require a ton of paperwork or money in advance. They were very clear in their charges. They even moved my aquarium which many movers refuse to do. I am very pleased with their services and would absolutely hire them again.

Approximate cost of services:
$700.00
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Company Response

Thank you for this response- we appreciate the kind words. It was a pleasure assisting you in your move during this stressful time.

Sherri in Toronto
Sherri in Toronto
1 review Toronto, ON
1/10

RUN from this COMPANY - No Longer Owned by previous owners pre 2022

BEWARE raving reviews are based on previously owned company owners, pre 2022! My move was on June 01st, 2022 and to date, July 11, 2022 this company has chosen to ignore all attempts to contact without ANY compensation. . .

I am now aware through my telephone conversation with previous owner, who respectfully reached out to me with genuine concern based on my experience with this company (no longer owned by himself and partner) but was sold to new movers / owners. Needless to say previous owner was incredibly disappointed how recent & prospective customers are being / will be serviced.

I was referred to this company by a friend / previous customer that had used their services multiple times for themselves & family members based on amazing service in previous years. Sadly that was not my experience. This customer will no longer use this moving company nor will I. My experience unfolds as such . . .

LATE ARRIVAL: Moving day, June 01, 2022
* Truck arrived at 930am. 1 - 1.5 hrs after agreed time in writing of booking with a START time of 8 / 830am. I was their 1st move that day. Unacceptable.
* On May 27, 2022 @4pm - I called TOME booked & had them confirm by email (see screenshot) date of move, June 01st, 2022 with full knowledge of the new destination having an elevator booked for 11am sharp, a 2hr window for move. This was a (6) day advanced confirmation. Plenty of time to plan route / avoid delays. The person after my move was delayed moving in due to my movers being late. . . My movers should have arrived no later then 1045am to set up parking etc.

* Due to my hazardous home situation (sewer flood) I was sleeping at a hotel and had to rush back to make the agreed start time of 8am. I was fully packed and waiting. . . .

* On the day of booking (May 27th), I also advised that my residency was ONLY back entrance, call / text upon arrival and / or near to arrival. This was also reiterated in an email the day before the move. On the day of move-in, mover (s) had knocked on the front door repeatedly, waking / disturbing tenants and landlords in residing units. Unacceptable.

BROKEN LAMP:
* My glass shade floor lamp ($70) was broken without any mention of the damage done. This lamp was picked up completely intact, glass shade screwed on. There is no way this shade fell off & was simply lost in the shuffle. It was a screw-in assembly. Therefore this lamp shade was broken / shattered on route to the new destination or removed when my items where left unsupervised!? The light bulb had been intentionally unscrewed by one of the (2) movers and left in my belongings. Another sign that this lamp shade was knowingly damaged. Light bulbs do not remove themselves. Movers claim they have no idea what happened to the shade when they sent an email on June 14, 2022 (again only AFTER the previous owner spoke with them). No apology, no mention. No compensation to date, July 11, 2022). Unacceptable. Keeping secrets / ignoring your paying customers, alarming. I am left with a standing pole. (see pre / post photos of lamp: shade intact & moving day no shade & light bulb that doesn't work anymore / replaced.

DUMPED, DAMAGED and DYING PLANT:
* One of my healthy, flourishing plants was dumped at the pick-up location, at the back entrance. Out of the way of foot traffic & was dumped somehow. Now dying.

BROKEN GLASSWARE:
* Broken glassware. I have moved numerous times with nothing damaged. My items were not treated with care. My plastic rent-a-bins (sturdy bins rented from the reputable company "FrogBox") were packed with diligence & all items were wrapped & secure in place to avoid unnecessary damage. My bins were dropped / shuffled in haste, with little care.

IGNORED MESSAGES / CONTACT:
* On the day of move, I noticed my lamp was missing shade. I immediately contacted the company via text (see screenshot) with a photo of my damaged lamp, enquiring about the damage. I was completely ignored until the day (June 14th) when my concerns were made apparent to the previous owner. This was the same number used by the mover the day of move & this is not a landline # otherwise my msg would have been returned stating such. Unacceptable. Previous owner was surprised, disappointed yet genuine in his concern. Unfortunately seems like the demise of his once flourishing company.

METHOD OF PAYMENT:
Upon move-in day / completion, I was advised by one of the movers, the company DOES NOT accept credit card payments. He also stated that it is "all over their website" re method of payment is only cash or e-transfer. Please review their website as it does not indicate acceptable methods of payment - anywhere! I was then down $1000 in cash flow when I had planned on using my credit card - It had NEVER been an issue with any moving company before to pay with credit. . . .

My boxes / items where just dropped at my new residency, with no offer to assemble my bed / to slightly organize. I've paid less or near to the same amount and was graciously taken care of by other movers, above and beyond. I was an easy move = 1bd apt, ALL packed and organized!

This company lacks quality customer service. Great movers, take care of their customers - BEWARE! I have used other moving companies and without question, was assisted with bed assembly / furniture wrapping without request / no broken items / attention to details / responsiveness in communication and concerns / PUNCTUAL - the basics in customer service care and professional with reflective costs.

Furthermore, my high performance bicycle was left out in rain by the movers at my pick-up location. I've also now noticed my hardwood table & (4) chairs all have water stain on them from the day of move.

On June 19th, I contacted the company by email after they they had offered to "regulate" this issue on June 14th (only AFTER previous owner had contacted them) They have since now completely IGNORED my follow-up email June 19th, seeking compensation and still to date, July 11, 2022. ALARMING customer service. . . They will take your money and run. Their ignorance has earned them this review.

Approximate cost of services:
$1,018.00
1 of 1 people found this review helpful.
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Company Response

Hello Sherri, we are very sorry to read this review. We value your feedback and respect your opinion. We work hard to ensure that each customer is happy with our services. We tried our best to accommodate your request to keep the labour cost at a minimum and deal with issues beyond our control like the rain. Our team has discussed this situation in great detail and we feel better prepared to handle unexpected obstacles and better inform customers who may be unsure of how we operate our business moving forward.

Wishing you all the best, Sunny and the team at Tome Moving & Storage

Private User
Private User
0 reviews Toronto, ON
10/10

Moving from apartment to home

Tome Moving the way to go, The team was early, very efficient and carful, my experience with them will for sure make me reference them.

Approximate cost of services:
$1,400.00
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Company Response

Thank you so much for choosing Tome moving! We always make sure to provide the most efficient and professional service for all of our clients. We're happy things went well and look forward to helping you again in the future! Thanks so much.

Private User
Private User
0 reviews Richmond Hill, ON
10/10

House Moving

Excellent service, staffs are friendly. Work done on time, and safely. I am happy that I choose Tome Cartage and Moving. It was a good experience. Simple and easy!

Approximate cost of services:
$500.00
0 of 1 people found this review helpful.
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Company Response

Thank you!! For choosing Tome Moving, awesome to hear the guys made it simple and easy, stress free. We thrive on making sure you get the best experienced guys for the job.

Dolores & in Saint Catharines
Dolores & in Saint Catharines
0 reviews Oakville, ON
10/10

Flawless

John, Joe, and team provided an incredible moving experience. They were punctual (early, actually), hard-working, and very careful with all our furniture. If we ever move again, they are our first and only phone call.

Approximate cost of services:
$1,000.00
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Jan C.
Jan C.
8 reviews Toronto, ON
10/10

House move

Outstanding movers. They arrived early and there was no damage to stuff or houses. Extreme efficient and though we underestimated the amount of stuff we had, they got it all in the truck without leaving anything behind. Highly recommend them - best move ever and I've done this a few times.

Approximate cost of services:
$1,300.00
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More about Tome Cartage And Moving Co.

Tome Cartage And Moving Co. is Your Best Choice For Quality Moving And Storage With Over 90% Of Our Business Repeat Or By Referral. short moves long distance moves Packing Need a Mover? Call us for a quote.
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