Thermo Bilt Windows & Doors

We are very sorry you feel this way about our business. I believe that this review is from Jean P. of Scarborough and I would like to address these concerns. This client had a question about condensation on the windows and the noise level. We addressed your concerns ASAP. We even triple checked it sending not just the owner of Thermo-Bilt but also the owner of the factory to ensure the installation was done correctly, after the installer who did the first service call didn't find anything wrong. The concerns about condensation are not a warranty issue and is a standard concern with all types of windows. The government is aware of this and that is why we gave you the website where you can get more information on how to address this concern. We intended this to be helpful and are sorry that you feel we were not heading your concerns. Regarding the noise it should be noted that you are located a few meters away from the main highway. After triple checking our installation we couldn't find any problems, unfortunately there is noise that can be heard since the windows are not completely sound proof. We are sorry we can't be of more help and wish you all the best.

Dear Mr. Barradas

I am sorry to hear that you are still having problems with mold invading the caulking.

As we explained to BBB the mold that developed throughout the bathroom and the bedroom windows are due, in part, to poor ventilation. The original caulking that was used or applied by the crew was removed by our technician and replaced.

The interior caulking we use is latex and is mold/mildew resistant as stated by the manufacturer on the label. The installer also advised the homeowner that the caulking is mold/mildew resistant not mold/mildew proof. There are always extenuating circumstances beyond our control that will encourage mold/mildew growth (high humidity, poor air circulation, existing mold spores in the building and/or behind the walls, etc.). I would strongly suggest to you to visit the website of the federal government office www.chmc.ca

In closing, we cannot be held responsible for issues beyond our control such as mold growth inside your home. We have done thousands of jobs with no complaint regarding mold growth inside their homes.