Replacement of All Windows and Doors
Don't the salesmen for this company fool you, this company does not honor their warranty. When I complained to ThermoBilt about mold around the caulking of the windows and the door seal coming out. It took them 3 months before they would even respond back to me. When they finally came out they replaced the door seal with what it looks like to be a scrap piece left over which was later discovered to have a tear in it. The caulking was redone only at the bottom of the windows and after a few days they started to separate from the sill. I again contacted them but they refused to respond back. I then attempted to settle the matter with the BBB but ThermoBilt refused to correct the matter and BBB closed the case???? Don't let them sucker you into doing work on your place!!!!
- Approximate cost of services:
- $10,000.00
- Company Response
Dear Mr. Barradas
I am sorry to hear that you are still having problems with mold invading the caulking.
As we explained to BBB the mold that developed throughout the bathroom and the bedroom windows are due, in part, to poor ventilation. The original caulking that was used or applied by the crew was removed by our technician and replaced.
The interior caulking we use is latex and is mold/mildew resistant as stated by the manufacturer on the label. The installer also advised the homeowner that the caulking is mold/mildew resistant not mold/mildew proof. There are always extenuating circumstances beyond our control that will encourage mold/mildew growth (high humidity, poor air circulation, existing mold spores in the building and/or behind the walls, etc.). I would strongly suggest to you to visit the website of the federal government office www.chmc.ca
In closing, we cannot be held responsible for issues beyond our control such as mold growth inside your home. We have done thousands of jobs with no complaint regarding mold growth inside their homes.