Terrible customer service by office and service people. The noise level from outside is worst that it has ever been. my old windows were much better. They only care to sell you windows then tell you to contact CMHC
and your warranty does not matter. I would advise to stay clear of this Co.
- Approximate cost of services:
- $0.00
- Company Response
We are very sorry you feel this way about our business. I believe that this review is from Jean P. of Scarborough and I would like to address these concerns. This client had a question about condensation on the windows and the noise level. We addressed your concerns ASAP. We even triple checked it sending not just the owner of Thermo-Bilt but also the owner of the factory to ensure the installation was done correctly, after the installer who did the first service call didn't find anything wrong. The concerns about condensation are not a warranty issue and is a standard concern with all types of windows. The government is aware of this and that is why we gave you the website where you can get more information on how to address this concern. We intended this to be helpful and are sorry that you feel we were not heading your concerns. Regarding the noise it should be noted that you are located a few meters away from the main highway. After triple checking our installation we couldn't find any problems, unfortunately there is noise that can be heard since the windows are not completely sound proof. We are sorry we can't be of more help and wish you all the best.