Sutton & Son Appliances

Over the past few years, I have had two occasions to contact this company for service. Both experiences were very positive.

In the first instance, the drum on my washing machine stopped spinning. The service tech stated that it could be repaired but would likely fail again in a few months. Rather than waste money for a temporary fix, he recommended replacing the washing machine. This proved to me that this company had my interest in mind rather than simply padding their profit line through a temporary fix. I was impressed.

The second repair was for my dishwasher which was not cleaning the dishes very well and leaked occasionally. He found the problem to be a seal that had broken. Given the age of the dishwasher, he mentioned that to repair the problem he would have to remove a gasket. If it cracked, parts would not be available to repair it. Forewarned, I said to proceed. He did not crack it and the repair was completed at minimal cost.

Bottom line? I find this company to be very fair. They look for cost effective solutions and provide quality workmanship. I have no hesitation in recommending them.

I chose Sutton & Sons in spite of the negative comments posted on HomeStars. My decision was based on the following facts.
1. They have been in business since 1928.
2. Steve Henderson, the owner, made a concerted effort to provide restitution to the disgruntled customers as noted on the comment page.
My experience has been nothing but positive & because of this I am giving them a perfect score.

Paid 60 for a non stock thermal switch which they sell in a kit with two fuses for 39.00. Which they had on the shelf. They preferred to sell me the marked up merchandise as apposed to the cheaper but more extensive kit. When I asked them about this they blamed the manufacture. Stay away or get overcharged.

Technician came out and did identify the issue and repaired it within the week. Unfortunately there were more issues which were a result of the original repair. Those did get fixed but we were without a dishwasher for 2 weeks.

Overall we were satisfied with the service but it just took longer than I expected.

"technician" showed up with no tools and ill prepared. Diagnosed the problem as a faulty valve after 5 mins. Fortunately I got a second opinion afterwards and found out it was the control panel and was not worth fixing the dishwasher. Tried to deal with company regarding the outstanding housecost bill given the techs misdiagnosis but never got a return phone call. They instead put the bill over to a collection agency. Ill be posting another company with a 10/10 rating who saved me from wasted efforts by Sutton and Sons

This company came recomended from a local appliance store, which I find very surprising and have contacted the store to question their judgement when recommending this company! I would never recommend this service company to anyone. Multiple visits by technician, for a small leak. Made recommendations that had nothing to do with the leak, replaced a part that didn't need replacing. Appeared to be guessig at what the problem is. Charged ridiculous prices. Will find another more capable company if i ever need service again.

Excellent service, professional, timely, and very courteous and reasonable. I have seldom used a repair service in whose work I have been so pleased in the last 40 years in Hamilton.

Waste of time. Had to get a second opinion after tech showed up with no tools to diagnose the problem. Wouldn't wait for the appliance to cycle through the problem and came up with a diagnosis that I as a DIY guy questioned. Got a second opinion and low and behold Suttons tech was way off. Impatient and ill prepared

My fridge was leaking, large sheets of ice were forming on the bottom of the freezer. When o called the receptionist said it was likely a $35 part and quite common. The repair man call with a two hour window, he was on time. He very quickly fixed the problem, and showed me the old part and why it had malfunctioned. I asked him to look at the washing machine, because it started leaking the night before. He did and found the problem. A part needed to be ordered, he said he would call back with the price of the part, he did and booked an appointment to fix it. Another repairman came on the second call, he was also polite and professional, he quickly fixed the washing
machine. I asked him to look at the dishwasher because it started leaving the might before. (All three of the appliances are two years old...) He looked at the dish washer and told me why he thought it was leaking and how to fix it myself, it was not mechanical. I was very impressed with the service and advise I received from both the repairmen

I will not use this company again. I had a tech come out to look at my fridge, he made an appointment to come back with part only to find out something else was broke as well when he came back, when he came back a third time the ordered part was broke! I have now missed three days work, its been three months and my fridge is still not making ice we are "waiting" on the part! When I call I get the run around and they have some of the parts to my fridge as well! I am fed up, this is pathetic. The other two times I have used them they have never gotten it fixed right the first time either. Don has been the mechanic each time, I have asked not to get him and now I get attitude!