Sutton has always been and will continue to be my go to company for appliance repair. They always get back to me quickly to arrange an appointment. On the day of service I received a call identifying a 2 hour window for the visit and they hit it. Their service team are extremely knowledgeable, quickly diagnosed the problem - water leak and pooling on the kitchen floor - and laid out service options and likely outcomes. The issue was a blocked evaporator drain... diagnosed in about 5 seconds. I find them extremely pleasant and fair to work with. Give them a try. You won't regret it.