I had Shanks out to repair a leaking water pipe on a Saturday afternoon in a rental unit. I was out of town. I paid "emergency" rates - which was extremely expensive. I had not used Shanks previously, but knew they were local, and I was no where convenient to research other options (such as Homestars). When I returned to inspect I was dismayed to see that the repaired pipe was not securely fastened. When you pay someone $600 plus HST for a small repair you don't expect to have to go in to finish the job.