I had Shanks out to repair a leaking water pipe on a Saturday afternoon in a rental unit. I was out of town. I paid "emergency" rates - which was extremely expensive. I had not used Shanks previously, but knew they were local, and I was no where convenient to research other options (such as Homestars). When I returned to inspect I was dismayed to see that the repaired pipe was not securely fastened. When you pay someone $600 plus HST for a small repair you don't expect to have to go in to finish the job.

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I look after three rental apartments in old houses, and have dealt with a lot of plumbers (unfortunately). Valentyn from DrainCom was the best I have found. He is courteous, thoughtful, efficient and clearly savvy when faced with a burst water pipe in a very difficult location to access. I could not be more pleased with the quality of service I received. I definitely recommend Valentyn and DrainCom.

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Company Response

Thank you David! We appreciate you taking the time to write a review, your satisfaction is our goal. It was a pleasure working for you and hope we can help you in the future if any other Plumbing, Waterproofing or Drain concerns arise.