We had a power outage in our area, and heard a loud pop when the power initially was restored. We couldn't figure out what the pop was until the next morning, when we realized our furnace wasn't turning on - quite a predicament in mid November.
We called the original installer of the furnace that afternoon, who tried their best to diagnose the issue over the phone, but couldnt come out until the next morning.
We called Rodmans, and they had a fantastic technician named Dylan out in about an hour and a half after my initial call. He diagnosed the issue was a blown circuit board in 10 minutes, submitted a request for the replacement part to be ordered immediately, and was able to determine that it was actually covered under the furnace's warranty. He was back at our home by noon the next day to install the part. So my total cost was the initial assessment and the labor to install the new part.
It also helped that the fantastic person at their office (either Deb or Diane :) ) kept us in the loop via phone the entire time, with multiple calls to inform us as to every stage in the process.
TL:DR - we noticed that our furnace wasn't working one afternoon after a power outage, and less than 12 hours later, our furnace was working. And it didn't cost me an arm and a leg to get it fixed that quickly, either.
So we have a working furnace, and a new company to deal with our future HVAC needs, too. Thank you to the Rodmans team of Dylan and Deb for a fantastic customer experience!
- Approximate cost of services:
- $300.00