Martin was professional during the initial "selling" process and was honest that he felt I didn't need an entire roof/shingle replacement job, and when his man showed up and replaced approx. 1 1/2 bundles of shingles I was a little worried that he missed some spots as he did the job while it was raining. After he left and I paid Martin, I did notice that several shingles were indeed not replaced that should have been that were missing. I called Martin and he left me a message that he would send his man back to finish the job. I waited for over a month and he NEVER showed up again and Martin ignored all my phone calls. Buyer Beware!! Don't pay until you know your job is 100% complete!!
Success! I finally received a phone call from the Owner of this company, Martyn, over the weekend, and this morning he sent his roofer to finish the job of replacing the blown off shingles. He came at 8a.m. today and finally finished the job! Martyn explained that he was out of our country, for the past 7 weeks tending to his ailing Father, (who he says has just recently passed) and he is back now and he was concerned about the previous review I left and about his customer service reputation through HomeStars. Despite the very long wait, he has come through and for me maintained his good customer service. While I feel very bad about his loss, he might be thinking about having anyone else from his company take his calls and reply to them to avoid any possible future misunderstandings or miscommunications. But overall, Martyn has been professional and has assured me that he will be there for me if there are any more problems! Thanks!
- Approximate cost of services:
- $800.00