I contacted this company in June of this year, (2011), one of their salesperson arrived in uniform, (her name is Jackie), she measured and told me the price and I agreed, signed the contract and she insisted on a $300.00 Cash deposit. I gave her the cash and she informed me that the job would start 3 weeks from when I signed the contract, (which was June 6th) I waited the 3 weeks and no-one showed up and no calls from the company. I begin to call them and the salesperson. After dozens of calls, I received one phone call from their office telling me that they would show up on the week of July 11th. I waited again, no-one showed up during that week and no-one called from their company. I begin to call them dozens of times again, and Jackie finally leaves me a message on my answering service that they will come to do the job on July 25th. No-one showed up or called on that day. Again I called them dozens of times and I get a phone call from Ron telling me that he will show up this Thursday to do the job. I also received a call from their office telling me they would show up on the Wednesday July 27th! Jackie, the salesperson, got angry with me that I was calling her all the time and she told me to leave her alone! As of today, no-one from this company has shown up to do this job and I don't believe they ever will arrive. This makes me think that I have been scammed by the old bait and switch. Take cash money for a job and never show up! I am going to sue them in small claims court and also contact the BBB. I want my $300.00 returned to me immediately, so I can hire another more honest company that will actually do the job! Thanks for all your help Homestars!
Within hours of posting the above review, I had a call from Ron saying how sorry he was for the long wait to start my job and that he would be at my jobsite this morning! Hours after my first post here, I had the skids of interlock delivered yesterday in the late afternoon. Today a crew of 10 strong young men arrived at my home at 7:30 a.m. All I can say about them is WOW! They did an EXCELLENT job of interlocking my driveway from start to finish! They did it in an amazing 4 hours time! They were all very professional, polite, and they knew exactly how to lay brick on a driveway, using very presise techniques! They were a well oiled team, very impressed with them all! Despite what I stated earlier about Jackie, my salesperson, she too came through for me in the end and was very professional and courteous and came by my house about 3/4 of the way into the job to make sure it was going smoothly and to my liking! She even gave me a free bottle of red wine at the end of the job to celebrate my new driveway! She followed up with another phone call also when all the crew had left to see if I had any more concerns or needs and assured me that the left over skid of bricks would be removed next week. It should be also noted here that it was Jackie's idea to install the 2 circle bundles on my driveway and it looks fantastic! Thanks Jackie! It was a long wait to get this job done, (7 weeks) but in the end it was worth it! Thanks Sure-Loc for a job well done!