My RCC experience (with the Hamilton branch) began when I contracted a window company for a window replacement – we wanted to make a small basement window bigger (for egress and natural lighting), but this necessitated excavation, waterproofing and draining, and installation of a window well. I had never needed to contract basement/foundation professionals before, so I had no idea where to begin. Thankfully, the window people were kind enough to refer your company, as they had worked with you in the past with good results.
The sales rep, Danny, came out to size up the job and give us a quote. Hands down, he was one of the best sales guys I’ve come across, ever. He was friendly (without being shmaltzy, like so many other salespeople!), down-to-earth, polite and professional. I was so pleased that he took the time to thoroughly explain the whole process of what they would do, and answered all of my questions and concerns completely. It found it very reassuring that it was obviously important to him that I know and understand what they’d be doing, every step of the way.
The quote that he provided was higher than I was expecting, but I realize that it’s not fair for me to have had any expectation on price, considering I’d never contracted basement/foundation work before. The only point of reference I had was a ball park guess provided by the sales guy at the window company I initially called first – his guess was much lower, but then: he’s a window guy, not a basement guy, hehe! ... Based on the higher-than-anticipated estimate, I researched RCC further and asked Danny for some references which he agreeably and promptly provided. After speaking to the references (one of whom was highly relevant, also being a partnership with RCC and the window company for a basement window well – kudos to Danny for selecting such a perfect reference!), I was sold. Danny’s superior sales approach, RCC’s long-standing history, and the reference combined, made me confident and convinced that RCC would be a wise choice.
Sam, and the team of guys who performed the work, were great. They were fast, polite and respectful. They also made sure that any mess/disruption were minimal throughout the process, and completely cleaned up afterwards. I’d really like them to know that their work is highly valued and appreciated! They were a fantastic bunch of guys, with strong work ethics and good personalities, and delivered on a job well done!
Now that the window and window well are in place, I have every confidence that it will be perfectly and reliably waterproof, and it’s made a world of difference to the basement bedroom! It looks bigger and brighter, and I feel better knowing that my son will sleep in a room that is now safer with a proper egress in case of (heaven forbid) fire/emergency.
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