Had Mat along with several others quote replacing 11 windows last fall(October/13). Considering the quality of the product (North Star), the competitive pricing and the excellent customer service, Mat made it a fairly easy choice. Once the contract was signed, the windows were ordered and Mat was pretty bang on with the install date. His 2 man crew arrived and over 2 days, removed the old and installed the new. These lads were professional, cleaned up after themselves and did an extraordinary job. From the caulking to the trim, there was nothing to complain about and every reason to be happy. We intend to replace the front door also, R-Tech will be getting our business thanks to their superior customer service and attention to detail.