My tankless water heater started acting up and was need of repair. After a disastrous experience with my current HVAC servicing company, I wanted to try out another company. With none of my friends all that happy with the company they were using, I took to HomeStars to find someone new to try. I found Quality Home Comfort with many positive reviews. I gave them a call and spoke to Kevin. I explained the problem and we had a brief chat about his family company. He scheduled me in for an appointment in two days. Very quick in my opinion as we were on the tail end of a long weekend and they were busier than normal.
Kevin assigned David, his father, to do the servicing. David started the company. With 35+ years experience, he’s particularly good at diagnostics. He asked me a lot of questions to help him diagnose the problem. After about an hour-and-a-half searching for the problem, he found it! A brass fitting that was plugged with sediment. He flushed out the fitting, re-installed it and tested the unit. Everything was working perfectly. His fee for labour was very reasonable.
I cannot say how many other technicians would have diagnosed the problem correctly, but based on my past experience, I expect most would have simply said that I need to replace the entire unit.
The level of professionalism and expertise I have seen from Quality Home Comfort far exceeds any other HVAC service company I have used. I chatted a lot with David and I understand his approach; if something is worth fixing and can be fixed, he will let you know.
I would highly recommend Quality Home Comfort to anyone. Actually, I just recommended them to my neighbour who will be calling them shortly!
- Approximate cost of services:
- Company Response
It's our pleasure to help you, Mike. We are very lucky to have David he is an expert diagnostic technician. We pride ourselves on our commitment to excellence in service and hydronic systems are our specialty. I'm happy we solved you tankless water heaters issue. Thank you for choosing us.
Quality Home Comfort.