Adt Protectron

Formerly Protectron Security Services
Alarm Systems
8481 Langelier Boulevard Montréal QC H1P
Write a Review
Write a Review
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

57%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Adt Protectron

Average customer rating:
5.8 10 (304 reviews)

Sort by

Mohammed Hannan from Edmonton
Mohammed Hannan from Edmonton
9 reviews Edmonton, AB
0/10

Worst alarm company

They were initially voxcom, then they became reliance protectron--then they were bought by ADT, which in itself had a bad reputation; so its useless to expect anything good out of this company. They keep on having on my monthly bills and promise on crediting me back; it never happens and I have been calling them 3 months in a row.

2 of 2 people found this review helpful.
Was this review helpful?
Company Response

Dear Mohammed Hannan, we are sorry to read that our services have not met your expectations. Please let the Customer Relations team look into this further. Can you please forward us the phone number associated with the security system and the best number to reach you to communication@protectron.com subject HOMESTARS and we will contact you. Thank you

Jasmine in Toronto
Jasmine in Toronto
1 review Calgary, AB
0/10

Poor Equipmemt

Their equipment does not functional in the cold winter, my alarm will not stop beeping, and it beeps middle of the night!I have to pay the penalty to cancel it, I have to pay for technician to come to check, and they cannot guarantee when technician will come, so i have to keep hear the beep unless i pay $975

2 of 2 people found this review helpful.
Was this review helpful?
Company Response

Dear Jasmine in Toronto, we are sorry to read that our services have not met your expectations. Please let the Customer Relations team look into this further. Can you please forward us the phone number associated with the security system and the best number to reach you to communication@protectron.com subject HOMESTARS and we will contact you. Thank you

Private User
Private User
Private User reviews Kelowna, BC
2/10

Security alarm

ADT-Protectron
1-800-811-1818
8481 Langelier Boulevard
Montréal
QC
H1P
CANADA

Absolutely poor customer service. Will pay rest on my contract and will change this is company. No any service in Kelowna,BC. Asked technician help since November no any response only promises.
No recommend.

1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Dear valued client, we are sorry to read that our services have not met your expectations. Please let the Customer Relations team look into this further. Can you please forward us the phone number associated with the security system and the best number to reach you to communication@protectron.com subject HOMESTARS and we will contact you. Thank you

Wade in Leader
Wade in Leader
1 review Cabri, SK
0/10

Basically a schcam

ADT-Protectron
1-800-811-1818
8481 Langelier Boulevard
Montréal
QC
H1P
CANADA

Please stay as far away from this company as possible,
Alarms go off in the middle of the night without being set
Have to replace batteries in the thermostat every couple of days,
Have been told a tech will call in 24-48 hours for 3 straight weeks.
PLEASE USE ANOTHER COMPANY!!!!!!!
And yes customer response I have tried to contact support about the issue!!!

1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Dear Wade in Leader, we are sorry to read that our services have not met your expectations. Please let the Customer Relations team look into this further. Can you please forward us the phone number associated with the security system and the best number to reach you to communication@protectron.com subject HOMESTARS and we will contact you. Thank you

eric
eric
1 review Terrebonne, QC
2/10

ADT-Protectron

I have been with protectron for almost 10 years, when it was anytime the alarm would go off more than a few seconds, there would be a call not long afterwards to confirm everything was ok. Ever since the merger with ADT, I have had several alarms go off, either forgetting to take the alarm off and opening a door. just last week, I left it rining for a few minutes to see if anything would happen. NADA... I finally turned it off cuz I got annoyed. no call...nothing...I have even had a communication error message on the panel for weeks. When I called to ask them about it a few days later, I told them that I had this message during a few days but now it was gone. I inquired why was I not called about a communication error with my alarm system. they simply told me that they were not aware of it until the customer calls it in...why am I paying you then? if I had been away and there would have been a problem I am certain they would not even call the police. I have received 0 calls for any alarm in the past few months and the system has gone off a few times.... And now, another price hike coming. That's it, I will be out of ADT/Protectron very soon. ADT is horrible, find someone else. the service with protectron was awesome, screw you ADT, I'm out.

Was this review helpful?
Company Response

Dear Eric, we are sorry to read that our services have not met your expectations. Please let the Customer Relations team look into this further. Can you please forward us the phone number associated with the security system and the best number to reach you to communication@protectron.com subject HOMESTARS and we will contact you. Thank you

Private User
Private User
Private User reviews Steinbach, MB
0/10

Security system

ADT has absolutely zero customer service. They take their automatic withdrawals every month and their system does not work. They say that they monitor our home and yet say that they are not aware of ever having sent someone to repair it - a repair which lasted about 1 month. Unbelievable.

1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Dear valued client, we are sorry to read that our services have not met your expectations. Please let the Customer Relations team look into this further. Can you please forward us the phone number associated with the security system and the best number to reach you to communication@protectron.com subject HOMESTARS and we will contact you. Thank you

Lisa in
Lisa in
1 review Vancouver, BC
0/10

Security Service

I have been paying this security alarm company for over 4 years, and when my house got robbed, the alarm did not work! The technician came in that evening and was at my home for 2 hours and he agrees it's not working, and he could not figure out how to get it working. This was earlier this week...my alarm is still not working!!! What's the point of getting security from ADT Protrectron when the system does not work when one's house is broken into and robbed!

To be clear, I engaged the alarm before going to work that morning, the lights were red to indicate that the alarm was engaged, and the technician did confirm the alarm was engaged. By not working I mean that the alarm did not detect someone broke the door down my house, entered my house and robbed it, and the alarm did not alert the monitoring station of this break in, when it is supposed to.

Was this review helpful?
Company Response

Dear valued client, we are sorry to read that our services have not met your expectations. Please let the Customer Relations team look into this further. Can you please forward us the phone number associated with the security system and the best number to reach you to communication@protectron.com subject HOMESTARS and we will contact you. Thank you

Zohaib in Toronto
Zohaib in Toronto
1 review Mississauga, ON
0/10

Don't really care about their customers

I've had this service for about 1.3 years now and recently planned to leave the country for good. I signed the contract for 3 years and was told that i had to pay $700 to get out of it. When i got the system activated, i had no additional equipment installed other than a IP camera that i am willing to pay for as the cost of the camera was subsidized over the period of the contract. I understand that this is a one off concern but at the same time shocked at how they don't really care about their customers and would throw a cost of $700 at them. I've had to deal with Rogers and Fido in regards to this and they waived off the cancellation charges. Very disappointed and would never recommend anyone to sign up a contract with them.

Was this review helpful?
Company Response

Dear Zohaib in Toronto we are sorry to read that our services have not met your expectations. Please let the Customer Relations team look into this further. Can you please forward us the phone number associated with the security system and the best number to reach you to communication@protectron.com subject HOMESTARS and we will contact you. Thank you

Jan in King City
Jan in King City
2 reviews King City, ON
0/10

Need service on system

ADT-Protectron
1-800-811-1818
8481 Langelier Boulevard
Montréal
QC
H1P
CANADA

Was very happy when was Reliance Protectron. Now customer service very poor. Man on phone told me he "had unlimited things to do" and could not help me. Supervisor would call me in 24-48 hours!! System malfunctioning; we are going out of town & need fixed as 2 door sensors keep saying doors are open (will trigger alarm). Spent almost 1 hour on hold before speaking to unhelpful customer rep.
Will be looking for another alarm company.

1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Dear Jan in King City, we are sorry to read that our services have not met your expectations. Please let the Customer Relations team look into this further. Can you please forward us the phone number associated with the security system and the best number to reach you to communication@protectron.com subject HOMESTARS and we will contact you. Thank you

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Adt Protectron

Headquartered in Montreal and Toronto, ADT is one of Canada’s largest monitoring and alarm system installation companies, with solutions including the full line of Protectron's products. With its network of qualified professionals specializing in the sale, installation, servicing and monitoring of electronic security systems, it serves more than 800, 000 ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Alarm Systems pros in Toronto?