Terrible service! Called because of low battery alert. First man told me to go out and buy 3 volt batteries to replace (over 100$). Then I realized that all the alerts were for wired in sensors. I called back saying that the main battery needed to be replaced. The girl argued with me saying that there was a secondary battery in each tiny sensor. I spent 30 minutes on the floor trying to figure out how to open them ( I’m over 65!). Finally opened one of the motion detectors. No battery! What a waste of time and money! I’m leaving this service, and will find another better run company!
- Company Response
We are sorry to read that we did not meet your expectations. In order to help resolve the issue please contact me at firstname.lastname@example.org.
Executive Escalations representative
ADT Canada Inc