We are a small motel in small town Saskatchewan. Our service with adt protectron is less than acceptable. The flood sensors are fantastic and have saved us from major catastrophic flooding more than a dozen times. However, nothing else that we signed up for works at all. We were sold a camera for our front desk and it was neglected to be mentioned to us that our upload speed wasn’t good enough to have the camer. We installed smoke detectors in our rooms so we can monitor them better. They are so sensitive that people having a shower will set it off. I have recently been told by another security company that they should never had been installed in the first place because the room is too small. They get set off so often that I have the fire department on speed dial to call them off EVERYTIME they go off. I want them off my service because they have been sold to us Under false pretences and do not do what we were promised they’d do. ADT will NOT take them off my contract.
The last gentleman I spoke to laughed at me when I asked him questions I didn’t think were stupid questions. When I called him out on laughing at people ignorant to the “security world” he tried to tell me he wasn’t actually laughing. I will be cancelling service as soon as my contract is up as we have been paying 60$ a month for hardly anything.
Again my name is Kari Mottram and I’m the owner of the Sportsman Motel in Kelvington Saskatchewan.