Priority Plumbing comes to your home and takes a lot of time to put together 3 options for you to get your kitchen drain unclogged. After more than a 1/2 hour, I was presented with the most expensive option - which was to jet the pipes - at $1,154. The least expensive option to snake the drain would have set me back more than $300 and Greg was skeptical if that would work as he could not pinpoint the clog. Instead, I paid Greg his $49 fee and sent him on his way. My regular guys, who incidentally have a Homestars Star, came later that day. I had called them in the morning, but they were busy, so I told them I'd call them back if I couldn't find someone else, as I was in a pinch. As usual, they arrived, didn't waste my time (pretty great as I have children) and charged me $175 to snake the drain. I told my guy about the experience with Priority earlier in the day and he was incredulous. He said the clog was plain as day. Anyway, this is my first negative review of a company on Homestars, but I feel obligated to report this as I don't think anyone likes to feel ripped off.
- Approximate cost of services:
- $49.00
- Company Response
Dear Lisa,
You told us that your sink clogs frequently and you have to call someone to clear it repeatedly. This is why we offered you a permanent solution to your problem, to "jet the pipes". If you add up the cost of everytime you hire someone to snake it, you will see that you are not getting such a hot deal after all. I want to point out that your regular guy did not come when you needed him, did not have the jetter equipment and is happy to charge you $175 3-4 times a year. I do not consider this to be good service and I stand by our method of providing our customers with Fast Service and Relevant options to choose from. I am sorry that you prefer a band aid solution, but most of our clients prefer a more professional approach.Priority Plumbing
https://priorityplumbing.ca
416-762-8662