Priority Plumbing

Tony was extremely professional and friendly and took the time to explain the necessary process to me so that I could understand. He went over and above to get the issue resolved and always kept a positive attitude.

I have had many problems with defected sump pumps and backing up of water in my cold cellar. Three different contractors tried to solve problem unsuccessfully. I searched the web and came across Priority Plumbing who come out the next day, assessed the problem and was able to solve my issues in a very professional and friendly manner. They provided me with different options and even the convenience of future upgrades. Angelo was prompt, very knowledgeable and worked in a very neat manner. I am completely satisfied and would highly recommend Priority Plumbing with pleasure.

I had my bath tub back up on me. I tried to plunge it and and I tried to use some liquid clog remover but it would budge. After much reluctance I decided to call a plumber. I found Priority Plumbing because of their drain cleaning coupon. I called them up and they sent Tony over within a couple of hours. He was able to get the clog cleared without a problem and was happy.

I needed a plumber because my main drain line was backed up. I called Priority Plumbing and they came out to inspect the drain line. Greg the technician figured out the problem and got everything taken care of within a reasonable amount of time. I would definitely hire Priority Plumbing again.

Last Friday we called Priority Plumbing to come to our office to check out a blocked pipe that caused a flood of waste water in our basement. As you can imagine, the whole office smelled awful. We wanted the problem resolved ASAP.

The plumber showed up. Payment was required before any work was completed. We willingly paid the $99 fee (+ HST) to have the problem, as we had hoped, resolved and the blockage cleared. We expressed our concern that the blockage was due to the fact that it was raining, and that somehow this was contributing to the cause of the back-up (a smaller flood had occurred a few weeks earlier, also when it was raining). The plumber dismissed the idea, and said that it was highly unlikely that rain could be contributing to the back-up. The plumber attempted to clear the blockage with a snake, but was unable to. He told us that our problem was not due to a blockage, and that it was actually a broken pipe. He explained that the resistance he was getting would not occur if it was simply a blockage, and explained that it could be dangerous to force the snake any further. He pulled out the snake, attached a sonar device to the snake, and sent it back to the location of the “break” in order to get an accurate location of where the “problem” was. He said the blockage was in the middle of the room.

The plumber then explained that we had two options to proceed. Option 1 ($2100): replace the broken section of pipe. Option 2 ($6000): Replace the whole pipe to avoid a future problem. We left it at that and he left.

We called in a second opinion to have a look at the problem. We explained to him everything we were told by Priority Plumbing, and he decided he would re-assess the situation. The new plumber placed a camera down the pipe and was able to move through the entire section of the pipe where Priority Plumbing had identified a “break”. To our surprise, absolutely no break was present, and no blockage was present AT ALL in this section. A BLOCKAGE, not a break, was found much further down the pipe at the front of the house. It was found that the downspouts OUTSIDE were feeding directly into this very location of the pipe, and this is where the blockage was. This explained why the back-up occurred when it was raining heavily. The blockage was immediately removed and cleared, and we are back up and running.

Although there's no way to prove it for sure, we think that Priority Plumbing should have been able to detect what the actual problem was. It seems like we might have been mislead. We would never recommend Priority Plumbing to anyone.

Whenever I used the shower on the main floor of my bungalow, a pool of water formed on the laundry room floor in the basement. I called Priority Plumbing along with 2 other companies. Priority Plumbing was the most helpful and couteous and they also had the most affordable estimate. Tony came to my house right away and had convenient times so I did not have to miss work. He provided 6 different cost options and I decided on the one that was most affordable for me. The work was completed within 3 days. Excellent service. Would use again without a doubt.