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88%

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Reviews for Priority Plumbing

Average customer rating:
9.1 10 (498 reviews)

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habfanmike
habfanmike
16 reviews Mississauga, ON
10/10

Hot water issue

Called Priority Plumbing, who we have used in the past for work, to come out for an issue with no hot water in one of our showers. Kyle arrived well within the time frame requested, and checked out the issue. While working the shower valve, we both heard something "dislodge" and the hot water came back! Noted it must have been his stern voice talking to it!!! Kyle was great, checked a few other things while in the house and provided some general items to think about. Well worth the service call.

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Company Response

There is nothing more gratifying than knowing that we have alleviated the concerns of your plumbing system so that you can resume enjoying your home, worry-free. We will be sure to pass along the comments to your service technician, Kyle! Thank you so much!

Robert D
Robert D
1 review Toronto, ON
10/10

Plumbing repair

The PP team made the whole process painless, quick and efficient. Adam was fantastic, providing professional, friendly and quick service on a relatively difficult repair job. I'd highly recommend Priority for anyone looking to satisfy their plumbing needs. Thanks!!

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Company Response

Thank you for sharing your experience with our plumbing service. We will be sure to pass along the comments to your service technician, Adam!

sgabbana in Old Toronto
sgabbana in Old Toronto
1 review Toronto, ON
10/10

Plumbing Professionals

I've been using Priority Plumbing for several years.
The staff and plumbers are professional, experienced and friendly. Would highly recommend!
Mathew is also really great! Always provides valuable solutions at minimal cost.

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Company Response

Thank you so much for trusting Priority Plumbing and Drains with your homes plumbing needs. We hope you will refer us to anyone you may know who is in need of plumbing service!

Vester Blaufox
Vester Blaufox
1 review Toronto, ON
10/10

Bathtub spout

Very thorough service. I had a plumbing emergency due to a leaky bathroom spout. I called Priority Plumbing and they were pretty quick in providing an estimate. Moreover, once arrived, they took the time to ensure the problem was fixed thoroughly and fixed other related issues. Shout out the David for doing a great job. Highly recommend their services.

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Company Response

We appreciate your business! Thank you for your referral. Please sign up for our newsletter to stay current with industry offers.

Private User
Private User
1 review Toronto, ON
10/10

Plumbing fix

Priority Plumbing was fantastic - they sent someone promptly to deal with our plumbing problem, and he was polite, friendly and professional, and did a great job. Unblocked our very blocked toilet and just happened to notice a weak and corroded pipe joint in an old water supply pipe in our basement, so he replaced that too - saving us from a potential flood! I recommend Priority to anyone looking for a very good plumber.

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Company Response

Thank you for taking the time to share your experience with our plumbing service. Our team works around the clock to provide quality and efficient service to our clients and we hope that you will refer us to anyone you may know who is in need of plumbing service. Thank you!

PF
PF
2 reviews Toronto, ON
10/10

Shower cartridge replacement

This is the second instance calling priority plumbing and I was fortunte to have Adam come in shortly after requesting the service call. He is efficient, thorough, and provides all options upfront. I will absolutely contact Priority Plumbing for any future needs.

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Company Response

Thank you for sharing your experience with our service technician, Adam. We will be sure to pass along the comments!

Ron
Ron
3 reviews Toronto, ON
1/10

Unethical Billing and Quoting Practices

Mathew was very professional. Unfortunately the way they charge is very opaque. It’s a reasonable fee to diagnose, but then they hit you with an estimate that is 2-3x higher than what a regular plumber would charge. I got quoted $400.00 to replace a wax toilet seal which is a 20minute job, maybe 45 minutes if you really take your time and $5.00 in materials.

They do tell you upfront that the fee for diagnosing is $50.00 and then the plumber will quote on the job and not hourly. That’s all fine but what they don’t tell you is that the price they quote will work out to be around $400.00/hour.

They prey on customers who 1. Don’t know what things cost, 2. Customers who now have to hose between finding another company and just saying ok. Rock and a hard place.

In my humble opinion, they should let customers know up front that their per job quote will be roughly at a rate of $300-400.00 per hour.

I chose not to go ahead with the $400.00 quote to change the wax ring on my toilet and took the time to find another company that was upfront of the costs.

In their favor, they did get someone out within an hour to quote.

Won’t be calling Pirority back knowing how they charge.

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Company Response

Dear Ron, You called us because you had a leak coming through the ceiling and had no idea that the toilet was the cause until we diagnosed it onsite. That's why we were unable to provide a cost estimate over the phone. Once we diagnosed the issue, you called around looking for the cheapest quote. We understand that some people simply want the cheapest price. Thats why we always offer the price before we start. Your implications that we prey on people is simply not true. The true test of any plumbing experience is whether or not you have a flood 6 months down the road. We hope this doesn't happen to you. If it does those cheap plumbers are next to impossible to locate when things go wrong. Here is a video explaining why more people prefer a professional approach to their plumbing needs.

https://priorityplumbing.ca/why-us/

Michael in Toronto
Michael in Toronto
1 review Toronto, ON
10/10

Plumbing issue

Greg was amazing and thoroughly explained the issue and the best solution to solve the problem. He was extremely professional and I will not hesitate to call Priority Plumbing again.

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Company Response

We are pleased to hear you had a wonderful experience with Greg. We hope you will refer us to anyone you may know who is in need of plumbing service! Thank you!

Tonya Jones in Toronto
Tonya Jones in Toronto
1 review Toronto, ON
10/10

Kitchen Sink

Very professional, outstanding service. My kitchen sink was fixed in under an hour and Matthew also gave my dog lots of love free of charge. I will definitely call them again if I need another plumbing repair done!

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Company Response

We are very happy to hear that Matthew was able to assist you with your plumbing issue in an efficient manner. We will be sure to share your comments with him. We are pleased to hear his courtesy extended to your furry friend as well. Thank you!

Private User
Private User
1 review Toronto, ON
10/10

Priority Plumbing

I am very happy to recommend Priority Plumbing. They help us with bringing up to standards an older home. First, when we moved in, by bringing in more efficiency shower heads, but also fixing a leaking toilet and changing damaged pipes. And now, by conducting an annual inspection and fixing our shower. Not only did Kyle remember our situation, but he was also able to help improve on what we have. He’s great and I appreciate that he has been sent back to continue to service our home.

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Company Response

Thank you for sharing your experience with our service, we will be sure to pass along your feedback to your service technician, Kyle.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Priority Plumbing

Priority Plumbing is voted best Plumbing & Drain Service in Toronto for Quality, Service, Value and Professionalism. You know the price before we start. Non-Commissioned Plumbing, Heating & Drain Technicians. Fast, Friendly and Competent Plumbing, Heating & Drainage Service. 100% Satisfaction Guarantee. Specializing in residential Plumbing, Heating & Drain services. Clean Plumbing, Heating & Drain worksites, We wear floor saving shoe covers and use workmats to protect your home. Same day Plumbing, Heating & Drainage Services. Emergency Plumbing Heating & Drain Services. Convenient appointment times. Full Service Toronto Plumbing Department, Radiators, Boilers, Plugged Drains, Sewer Replacements, Wet Basement Waterproofing, New Water Services Installed, Water Heaters, Drain Cleaning, Fixture Installations, Leaking Faucets Repair. Toronto Plumbers who Perform Quality, Clean and Convenient Services.

CATEGORIES
Plumbing
SERVICES
Full Service Toronto Plumbing Department, Radiators, Boilers, Plugged Drains, Sewer Replacements, Wet Basement Waterproofing, New Water Services Installed, Water Heaters, Drain Cleaning, Fixture Installations, Leaking Faucets. Toronto Plumbers who Perform Quality, Clean and Convenient Services.
BRANDS
All Brands Available Upon request. We are fully stocked with the most reliable parts in our trucks.
SPECIALITIES
All Plumbing, Drain, Heating, Waterproofing Services done by professionals who care for your home and take pride in their work.
WEBSITE
http://www.priorityplumbing.ca
YEAR ESTABLISHED
2001
NUMBER OF EMPLOYEES
12
PAYMENT METHOD
Cash, Visa, Mastercard
LICENSES
Master Plumbing License P17794Technical Safety and Standards License 00749274
MEMBERSHIPS
Nexstar Network of Elite Contractors
LIABILITY INSURANCE
Yes
DIPLOMAS
Master Plumbing License P17794
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
49.99
BONDED
Yes
PROJECT RATE
You know the price before we start, every time.
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Lifetime Installation and Workmanship Warranty on every job.100% Customer Satisfaction Guaranteed.
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