Mr. Ameli came to our house on time as scheduled this morning to replace a part on our new Fisher & Paykel gas burner/oven. He did the repair quickly and took the carboard box and old part with him. I asked him about our problem sometimes in turning on the gas burners and he instructed that we have to hold the burner on for up to five seconds before releasing it. Otherwise the gas flame will go out when you release the knob. Then I showed him the problem with our Fisher Paykel fridge freezer where we were having difficulties loading the ice cube tray. He showed us how the drawer was not fully opened and this was the problem. He did all of this in a pleasing and kind way. He is a superior service man!
Thank you Moe,
Bob and Hien Boase