We have used this service many times. a dispute recently lead to a rapid resolution by manager

This is my second review for Priority Appliance (Review 1 is on Google from 7 years ago) and my opinion of the service level of their technicians has not changed - I'm still impressed!

Dominic visited our house today to service our gas range. He called first thing in the morning to give me a 2 hour window in which I could expect his arrival. He showed up at the appointed time and was polite and friendly. I had a number of problems with the aging range and he quickly diagnosed and fixed the issues, all the while keeping me informed of the parts he would use, and the cost of those parts. He also explained some options I could consider as the gas range is nearing its end of life.

I felt extremely comfortable as to his level of knowledge and experience - I would not hesitate to recommend Priority Appliance should you require similar work to be done.

An excellent job done by our trusted technician Ramin. This is the third time we requested Ramin to service our appliance repair. Ramin promptly identified the problem and replaced a new motor to our hood fan. He is detailed minded. He is cautious. He is very knowledgeable. He is really a professional. Many thanks for the big help from Ramin.

From start to finish outstanding service from Shawn the technician and Memo the call consultant. We used two other repair companies with poor results. Shawn fixed the range and had the parts on hand all within one visit. Highly recommend

Ramin is a technician at Priority. I specifically asked for him when the control panel on our Viking wall oven failed. He serviced the unit and was advised by Viking technical support that the part requiring replacement was no longer available and I would have to buy a complete new oven set. Ramin was not satisfied with this answer and consulted a colleague who advised that a different circuit board was available and "might" work. Ramin returned and replaced this board and the oven worked. Without this initiative by Ramin we would have been forced to buy a new oven. Very professional service!

The service was great and timely. The technician--Ramin - explained everything and was very pleasant even though I missed our first scheduled appointment. And he fixed everything for a reasonable price.

The only thing I don't like is the billing method. As usual there is a minimum to come to the appointment. However this doesn't cover any labour cost. This doesn't seem reasonable to me. I think the minimum fee should include some labour. The first 10 or 15 minutes

My fridge went out. I phoned in a panic only to find there were no more bookings available. However, the two receptionists/dispatchers, Julie and Shahd, worked diligently to get a service call for me. SUCH excellent service! I REALLY appreciated their diligence and their effort in getting me a service call. Shawn the technician took me as an extra call (he did not have to, he did this because he knew how important a fridge is). Efficient. Did a great job. SO appreciated. I highly recommend this company for appliance service and would not hesitate to call Priority Appliance again.

I am very satisfied and impressed with the woman that I speak to each time I call. She has been understanding and helpful; I get a real sense of caring and sincerity. My apologies for not remembering to write down her name. By her service, I feel that the company cares about what they say and do; their client relationship.
The two visits by our technician, Shawn, were great experiences. I felt that he worked attentively to assess and determine the issue in a timely manner. He was always clear, focussed and polite.
Thank you for the continued great service

A big thank you to Ramin, the technician. He is well experienced, very professional, punctual, detail-minded and very cautious in completing his job within a reasonable period of time with additional advice for us going forward. He also did an analysis in our case for our next step.

Very uncomfortable and disappointing experience. The Priority technician, Will L, is very hostile with a shockingly rude demeanor as if he came to collect debts! He diagnosed and suggested three parts (sensor/board/light) to be replaced for my Miele fridge of an issue - flickering lights. I won't comment on his expertise but I felt to be exploited on my trust to the brand Miele as he would stress with great emphasis on his title "Miele certified technician" when I have questions for him.