We would like to take this opportunity to express our heartfelt thanks to Ramin for his expert advice and referrals. We were impressed that Ramin was well-equipped when he arrived at our home. He put on his shoe cover. He had his ladder, a new fan motor, three pieces of cushion sheet covers for the stove top. He checked and decided that it was the fan motor that needed to be replaced. He explained to us the foreseeable problems if he started his repairing work and told us how he would do it. The problems were due to the improper installation of the fan. He tried a total of four different ways to get the job done, but none worked. He analyzed the situation to us and advised us to consider getting a new one instead of spending money on the repair, which did make sense to us. Ramin called his manager for his advice and talked to Han Appliances to get the quote for us for their assistance to solve our problem. Ramin also advised us to stick to Miele fan, as all the appliances in our home are from Miele. This would help to maintain the impressive look in our home when we are going to sell it in the future. It makes sense. Ramin took the time to guide us where to buy a new Miele fan and reminded us to make sure that the installer would install the new fan in the proper way.
We have to thank Julie who answered our call. She is very professional. After hearing our concerns, she suggested us to call Miele and asked for another technician from Miele to look at the problem again thereby saving us the money. However, we lost our confidence with Miele.
Both Ramin and Julie helped us to look after our interests more than looking after their interests. It is much appreciated. Their service has exceeded our expectations.
We have no hesitation to refer our friends using the service of Priority Appliances Service.