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This entry did not meet HomeStars review criteria.
Pratt Homes has built in the Barrie area for more than 100 years. We have built thousands of homes and we have numerous projects on the go. I think it is terrible that you had such a bad experience with your first home. Buying a home is one of the biggest investments anyone will do. You should feel that your builder will take care of you. I am not sure how old your home is but our new homes are built above and beyond building code requirements. The standard of the building code today is miles above what it was only a few years ago.
Any home we build, come with a seven year warranty from Tarion, a government monitored third party. We also have a dedicated service department that take care of our customers.
A home require care and maintenance just like your car does. Your car require regular maintenance and so does your home whether it is new or a few years old.
I feel bad that you had such a bad experience. I can however assure you that any new Pratt Home sold meet and exceed building code standards and we stand behind our workmanship and warranty.
Kind Regards,
Heljar Hansen
President
Pratt Homes Barrie
I have purchased a Pratt Home. I found it interesting that many people expect sooo much from their builder- talking to neighbours some that bought from Pratt and some that bought from other builders- generally the expectations are very unrealistic of what the builders supposed to do or fix in their home. I hate to be the devils advocate but I often hear good things about Pratt but I have to defend all builders including Pratt.
Maybe I'm alone on this one-but shouldn't one research the builder and the warrenty before buying one of the biggest investments of their life? Maybe a customer complaining about the features in the home should have asked what the features are before buying??? - why can't people be responsible for their own choices.
Grant, I am glad to hear that you had a good experience with us. I hope your home met your expectations and that our Service Staff took care of you and your family.
Regards,
Heljar Hansen
Pratt Homes
Kelly,
I am sorry to hear that you had bad experience with us. As you know, your new home warranty would have taken care of any problems you might have had. Poor workmanship is covered and you had the opportunity to approach Tarion New Home Warranty with any complaints. If you look at the Tarion Website - www.tarion.com - you can search for us and find that even though we have built hundreds of homes the last couple of years, we have no chargeable offences listed. There are not a lot of high volume builders that can claim this.
I am not familiar with your issues since I only know your first name. However, I am truly sorry that you had a bad experience with us. If you have any questions or concerns, you can contact me at 705-792-3883.
Regards,
Heljar Hansen
President
Pratt Homes Barrie