The initial conversations with their sales representative was very good, and he seemed helpful and knowledgeable.
Unfortunately, a couple of details were overlooked when we were going over the plans, (incorrect wall depths for a couple of windows and bathroom window should have been vinyl casing). Mr Kiely, the representative refused to change these details once the order was made.
The order was ready for shipment after about 5 weeks, and I was made to pay the remaining balance before it was released. Upon arrival, there were screens missing, window parts missing, and a door that wasn't painted. When I called about the door, Mr Kiely said I hadn't asked for it or paid for it (which was proved to be untrue). 3 months later - a new door arrived, and was painted, but terribly. This was replaced, after having to chase Mr Kiely and his team for another 5-6 weeks.
All in all, it took over 5 months, and lots of headache to get what I ordered. I would never do business with Pollard again
- Approximate cost of services:
- $15,000.00
- Company Response
I am terribly sorry to hear about the poor experience you had. I'm not sure why the rep would not get your order correct. Unfortunately I don't believe we offer a vinyl casing but will certainly follow up. Your comments are appreciated and action will be taken. Thank you again,