Pollard Windows Inc

Windows & Doors Installation & Service
Toronto ON M4G
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Reviews for Pollard Windows Inc

Average customer rating:
6.8 10 (188 reviews)

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Ron
Ron
2 reviews Caledonia, ON
10/10

Great Service!

Our custom home was built in 2007, and included Pollard Windows (lots of them). Over the years we've had a few "seal failures" on some windows (where moisture gets in between the glass panes), but Pollard has been very responsive and replaced the problem window inserts. We also had two new sets of (hinged) double patio doors installed recently. Their service team is awesome. Now the house looks amazing! Thanks to Gary and his team at Pollard Windows.

Approximate cost of services:
$100.00
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Private User
Private User
Private User reviews King City, ON
1/10

Window and door instal on new build

Windows & doors were installed 3yrs ago. Weve lived in the home for 2yrs and have yet to have initial work completed and/or corrected. Doors do not close properly, windows are extremely stiff, screens continuously fall out. Weve had service come out 4-5 times so far, and they always seem to have to come back to finish bc we dont have the parts.
Weve reached out to head office several occasions & yet our concern(s) are always dismissed. For a company so large and with high profile brand(media) reps, you would think their work & craftsmanship would be much MUCH better. We still cant believe the issues were having and the company weve used is the cause.

Approximate cost of services:
$40,000.00
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Dave in Waterloo
Dave in Waterloo
0 reviews Guelph, ON
0/10

Window failed, needed new hardware

I had Pollard install windows in my home as it was being built. The installers did a REAL poor job. The master bedroom has what is called a "moon window". The installation was shody, allowing breeze to come through the frame. They had to come back and fix it. It was STILL not fixed and they just drove away. I ended up doing it myself.
A week ago the window hardware failed. I opened the window ( double hung) and the window dropped on it's own narrowly missing my hand. The hardware had failed. I went to Pollard, inquiring about new hardware, and showed them a photo of the failed piece. The gentleman ( I use that term lightly) snapped at me "That is old hardware. We don't use it anymore!!" I asked about new hardware. He said nothing. I waied a moment. He then snapped "I told you we don't use that anymore!" then looked away. I held my temper and walked out of the business.
I will NEVER go back. Poor workmanship, poor customer service, poor attitude. They do NOT honor guarantees.

Approximate cost of services:
$200.00
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I BUILD STUFF
I BUILD STUFF
1 review Toronto, ON
6/10

LONG delivery times, No answers

Ordered a window over 4.5 months ago... and STILL can't get an answer on when it will be ready. Understand covid supply chain problems, but this is rediculous. Even had a confirmed delivery date, at which time my contractor pulled out the old window.... now I have a BIG hole in the wall, no window, and work is at a stop.

Update: Finally recieved the window (6 months +-). Pollard really needs to pick up their communication game. Product quality is great... as expected.

Approximate cost of services:
$1,400.00
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Frank S
Frank S
0 reviews Toronto, ON
2/10

Sliding Doors

Almost six months since ordering and still waiting for our patio door. Contractor now needs to close the ten foot opening to be able to move in. Should have been informed much earlier of their serious supply chain issue.

Review has 2 previous versions
Approximate cost of services:
$13,500.00
1 of 1 people found this review helpful.
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Ghada
Ghada
1 review Windsor, ON
1/10

First and Last time

Unfortunately, I never read any reviews before buying windows for my new home. The company got their Money almost a year ago and I am still calling them because my main door to the house was missing the window, it was on backorder for months and when it came, it was the wromg one 3 times!!!! Then once that was fixed, one of the windows broke as their installers was fixing the lock. I have been contacting them daily to get the window fixed by phone and online and I still can’t get anyone to call me back. I paid for the windows with my card and they refused to speak to me, they wanted to only speak to the builder who is done by the way. I think getting a deal should not have been the main concern but rather the quality. By far, the most difficult company to deal with since we started building the house. Window is still broken by the way!

Approximate cost of services:
$15,000.00
1 of 1 people found this review helpful.
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Marky Mark
Marky Mark
1 review Hamilton, ON
1/10

Seal broken and seal sipping out looking like black mold

I thought pollard seal replacement was 20 years yet they want to charge me over 150 for each glass that needs replacing! Now getting quotes to replace whole window! Very disappointed! Not a happy customer!

Approximate cost of services:
$600.00
1 of 1 people found this review helpful.
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Window replacement
Window replacement
1 review Hamilton, ON
10/10

replacement window

I had a window seal malfunction and i could not believe how simple it was to have replaced from the staff at first contact to the two gentleman who removed the old one and installed new one. Great service one of the best I have seen and I am a senior
Great job all
Don & Dawn

Approximate cost of services:
$120.00
0 of 1 people found this review helpful.
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Olga in Stoney Creek
Olga in Stoney Creek
0 reviews Hamilton, ON
0/10

Windows under warranty

If you are looking for quality, look elsewhere! We have Pollard Windows in our home and we cannot enjoy the view. Whats more , the room where our 6 month old baby sleeps in about 5 degrees colder than main level. There is a warranty on the windows, but apparently only the initial owner is under the warranty - since when the warranty applies to the home owner and not the product supplied by Pollard Windows! What makes me angry is that some of our neighbours had their windows/seals replaced under warranty despite being second owners (and the company was aware of that).

Approximate cost of services:
$1,000.00
1 of 1 people found this review helpful.
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David C
David C
0 reviews Pickering, ON
10/10

11 windows + patio door

Replaced all the rear windows and patio door in our home. Our salesperson, Moustafa, was very accommodating and thorough as we walked through numerous options as this was our first window purchase. They were patient while we did diligence validating their claims elsewhere. Moustafa took the time to validate they could properly support a casement window in the large size we wanted (stress on the frame, etc). Price was reasonable and no sales pressure.

What we did learn was the windows are only half the solution and the quality of the install can make/break your experience.

In that regard, Andrei and his crew were excellent. They took their time to get it right rather than "clock out" at the end of the day. In fact the crew missed Halloween with their families with how late the stayed.

Minor hiccup with the screens misplaced between factory and destination but they got them to us without issue.

Install looks great. Seals look good, clean and smooth. Patio door works smooth. All windows operate well *after installed* (so nothing is out-of-plumb after the install). It has rained hard post install and no sign of trouble.

Immediate impression is that we are very happy. Ultimately it will take a few years to determine if the product continues to impress. The Moustafa + Andrei combination worked very well for us.

On the product side - we chose their Advantage Plus. Vinyl, w dbl glass. Tripple was an option but also heavier and could cause concern for support in the frame in the larger sizes we were looking for.

One competitor had the lock mechanism inside the frame which was cute but nobody could answer how it would be replaced/serviced if necessary. Pollard's is in the channel and exposed but hidden by the flange unless you are sticking your head out the window to look at it. The competitors looked nice however we preferred Pollard's option as it's obvious how to service it down the road.

I think we did our homework on this project and we are very happy with the outcome.

Approximate cost of services:
$20,000.00
1 of 2 people found this review helpful.
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Pollard Windows Inc

Pollard Windows Inc is a proud Canadian manufacturer offering a variety of window and door products for the new construction, renovation and replacement markets. The Advantage Line Premium All Vinyl Windows are available in multiple split-finish exterior colors. The Liberty Collection Vinyl Clad Wood Windows are available in oak, maple ...
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