Pollard Windows Inc

Windows & Doors Installation & Service
1217 King Road Burlington ON L7R 3Y3
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Reviews for Pollard Windows Inc

Average customer rating:
7.1 10 (158 reviews)

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Private User
Private User
Private User reviews Toronto, ON
0/10

Windows

The style of the windows is extremely uncomfortable to open/close as the upper latch is 10ft high. When keeping the window open for a few days, the frame warps and cannot be closed afterwards.
The trades came to the house about 7 times to fix it, looked, left...months later came back, looked, left... nothing was done for 1.5 years.
I kept on taking the time off work to accommodate these trades and they still did not fix my window because each and every time some part was missing.
Disgusting!!!

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Ken Browne from Burlington
Ken Browne from Burlington
3 reviews St. Catharines, ON
10/10

Another Great Job

We just had Pollard install some windows at our home in August.
This was the third time we have used Pollard and our experience this time was just as positive as the other two times.

From the initial quote with Craig to the install by Andre and Phil, everything was smooth, professional and worry free. Communication was excellent, and the whole experience very positive from start top finish.

Thanks guys again for another successful venture!!

Ken Browne

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Company Response

Thank you so much Ken! I will make sure to pass on to Craig, Andre and Phil your positive experience. Your kind words go a long way to motivating everyone here at Pollard to continue to offer excellent products and great value. Thank you so much again!

Susan O.
Susan O.
1 review Toronto, ON
10/10

Enclosed porch renovation

We wanted awning-topped windows to replace the sealed windows of the front porch on our 105-year-old midtown home. We have used Pollard very happily for other projects over the last 25 to 30 years, and really wanted them to be our final choice. They were, both in terms of cost and service. From initial discussion to final installation involved more than a year of planning, decision-making and construction. Throughout, Moustafa, the sales rep was gracious, helpful and patient. We are delighted with the results.

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Company Response

Hi Susan, we are ecstatic to hear about your experience with us! I know Moustafa was happy with his work with you, as well as the final results on your beautiful home. Thank you for making Pollard your final choice the last 30 years, and we look forward to working with you on your next project. Thanks again!

Pollard Window Installation  in Toronto
Pollard Window Installation in Toronto
1 review Toronto, ON
10/10

Pollard Window Installation

We required replacement of four windows in our 100-year old home. After going to the showrooms of several window companies, we selected Pollard - based on their attention to detail about our specific requirements.
Our Pollard representative, Paul, was very responsive in answering all our questions throughout the installation process – so we knew what to expect at every stage. During the two-day installation, we were very pleased with Ken and Amir’s work. In addition to solid and clean construction, they spent considerable time on the internal and external aesthetics. Ken also took the time to provide design and construction advice on how to incorporate the new windows into future renovations and information on their long-term care. Finally, they left the inside and outside work areas spotless.
We are very pleased with Pollard Windows and will use them again.

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Company Response

This is great to hear! Thank you so much for your kind words and awesome review of our product and team. I will be sure to pass on to Paul, Ken, and Amir your kind words. Our team is extremely proud of the work they do and their attention to detail on a project. Your kind words go a long way to motivating everyone here at Pollard to continue to provide excellent products and great value. Thank you again!

Randy Wnek in Toronto
Randy Wnek in Toronto
1 review Toronto, ON
10/10

Complete Window Replacement

At the start of the year my wife and I decided to replace all of our windows in part of an ongoing set of renovations. Our existing building installed windows were starting to fail and needed replacement. We solicited bids from numerous providers and chose to contract Pollard. While Pollard was not the least expensive we felt that due to their reputation for service and quality we would award them the business.

Throughout the process our experience with Pollard has been great. The sales rep that we worked with (James) was very attentive to our needs and was a tremendous help throughout the process. It is important to note that the installers were great as well. The were friendly, professional, and extremely helpful. The install was completed in less than a week and done to our expectations.
We chose to go with black framed windows to compliment our existing black trim and grey brick. The results were outstanding, the house looks incredible.
We would highly recommend Pollard given our experience with the company!

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Company Response

Fantastic! Thank you so much for your kind words and awesome review Randy. I will be sure to pass on to James and the installation team your kind words. I know James is extremely proud of the fact that he treats every client with the ultimate attention. Your kind words go a long way to motivating everyone here at Pollard to continue to offer excellent products and great value. Thank you so much again!

Waterloo in Toronto
Waterloo in Toronto
1 review Toronto, ON
0/10

90% window failure rate in less than 10 years

Builder put their windows in and within 5 years more than 50% had failed (moisture and mild between the panes). Continued to fail so that by the 10 year mark virtually every window in the house had to be replaced at least once (a couple more than once). Other home in neighbourhood had same problems. Warranty is a joke (now they claim 25 years, when they can’t last 5-10 years). If you have a choice go elsewhere.

0 of 1 people found this review helpful.
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Company Response

To Whom It May Concern,
We have been in the window and door business for 70 years and have provided quality products to thousands of houses. It’s very unfortunate that you had issues with seal failures. We do however offer a very competitive warranty and our current Sealed Units are covered for 20 years. Seal failures can occur for a variety of reasons but most are attributed to excessive moisture in your home. Installing an air exchanger or dehumidifier will help control humidity levels in your home. And, with regular monitoring of levels using a hygrometer and taking steps to reduce moisture when levels are high will prevent seal failures in the future. If you have a warranty claim, please contact us at customerhelp@pollardwindows.com so that we can verify you as a customer and to schedule an appointment.

amandajaclynn in Toronto
amandajaclynn in Toronto
1 review Toronto, ON
10/10

Amazing Service!!!

I recently had Pollard Windows installed in my home - I am extremely happy with the results, overall great product and great customer service! I would highly recommend this company and look forward to using them again in the future for my friends/family. Thank you again!

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Company Response

Hi Amanda Jaclyn, we are happy to hear your experience with our company, especially with the service and quality of our product! Your positive comments are what we strive for every day. Thanks for the great feedback and we look forward to working with you on future projects.

Christina Lord in Hamilton
Christina Lord in Hamilton
1 review Hamilton, ON
10/10

Great Products & Great Service

I purchased a new entry door from Pollard Windows and the experience from start to finish was great. The representative was very knowledgeable and made excellent recommendations, delivery was on time and the installation went very smoothly. I found that Pollard Windows & Doors has high quality products at a reasonable price and most importantly their level of service is personalized and caring. I had previously dealt with another large window company and was very disappointed with the product and service. Pollard Windows was such a positive experience, the selection and options were impressive.

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Company Response

Thank you Christina for the review!
At Pollard we certainly pride ourselves on the quality of product we produce and your experience from start to finish. Your positive comments are what we strive for every day. Very much appreciated!

Private User
Private User
Private User reviews Hamilton, ON
10/10

Window purchase and installation

My wife and I purchased a new patio door and family room window from Pollard. We dealt with a sales consultant named Craig. The price was reasonable and the service was outstanding. The whole experience with Pollard from purchase to installation was so professional that we will be purchasing the remainder of our windows from them. We would highly recommend Pollard to anyone!

Adam and Monica Gilbert from Hamilton

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Company Response

Thank you Adam and Monica for the review!
It was our pleasure to work at your home. We are all very happy to hear of your overall satisfaction with your project & your experience with Craig. Your recommendation is greatly appreciated, thank you so much!

Stefan in Hamilton
Stefan in Hamilton
1 review Hamilton, ON
0/10

New home

We are not happy with this company and the customer service they provided.
Very poor quality products and a big hassle with the after installation service. we would not recommend this company.

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Company Response

Hi Stefan, we're sorry to hear you felt you had a less than favourable experience, your satisfaction is important to us and we'd like to apologize for the inconveniences you have encountered. We would like to make this right by you, please contact us at customerhelp@pollardwindows.com so that we can help you.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Pollard Windows Inc

Pollard Windows Inc is a proud Canadian manufacturer offering a variety of window and door products for the new construction, renovation and replacement markets. The Advantage Line Premium All Vinyl Windows are available in multiple split-finish exterior colors. The Liberty Collection Vinyl Clad Wood Windows are available in oak, maple and pine interiors. All product lines have custom and standard sizes, 17 exterior color choices, as well as custom color matching. Both lines feature heritage exterior casing or exterior brickmold. Vinyl clad and wood framed steel and fibreglass door systems come standard with our unique interior drainage sill system. All products meet or exceed ENERGY STAR® guidelines and come with an industry leading warranty.

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
Advantage Line All Vinyl Windows, Liberty Vinyl Clad Wood Windows, Polardor Entrance Systems, Vistador Patio Doors, Liberty FrenchClad Doors, PanaView Folding Doors and Classic Solid Wood Doors
SERVICES
Full installation services for new construction, renovation and replacement markets
WEBSITE
http://www.pollardwindows.com
YEAR ESTABLISHED
1948
NUMBER OF EMPLOYEES
185
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