House was built with Pollard windows in 2008. Had seal failures within 3 years. Waited until 10 year warranty was near expiration before having the glass replaced. Ended up having six pieces of glass replaced under warranty at a cost of over $400. Now just a few months after warranty period was over, another three pieces of glass have had seal failures. DISAPPOINTED AND NOT IMPRESSED, BUT NOT SURPRISED. If you like looking through fogged glass, go ahead and buy their windows.
Moustafa, I just wanted to circle back with you to let you know that the installers came and replaced the powder room glass. This now completes our order!
Mark and I want to sincerely thank you for the outstanding service that you provided to us from our initial meeting right to the end. As consumers who have dealt with many companies, we appreciate when projects go well, but truly appreciate those outstanding companies like Pollard who maintain their service standard when things need to be followed up and tweaked.
Moustafa, your customer service has been outstanding throughout this process. We very much appreciate all of your efforts. Because of your customer service, together with the outstanding installation that Ken and his team performed, we will most definitely recommend Pollard Windows to our family and friends.
A few years ago, we had Pollard Windows replace a lot of our old windows.
We just had them replace the rest of the old windows and were very pleased.
The installers, Andre and Renat were professional, precise and pleasant.
The new windows are Beautiful + we love them.
We like to buy "local" and that was another reason we chose Pollard in the beginning and stuck with them.
We would highly recommend them !!
Mas + Alice
Thank you so much Mas & Alice! I will make sure to pass on to Andre and Renat your positive experience. Your kind words go a long way to motivating everyone here at Pollard to continue to offer excellent products and great value. Thank you so much again!
I was very impressed how everyone in the company that I dealt with was very professional and each step of the process was communicated very well. They took care of submitting all the information for my energy rebate.
I was very happy with my decision to go with Pollard
Thank you so much Kathy for this glowing feedback! We are happy to hear about your experience with us, and we are proud of the work we do. We look forward to working with you again in the future. Thanks again!
Great products, excellent sales and office staff, and proficient installation. Good follow up after installation.
Thank you so much Lee! This is great to hear. We are proud of our product and our employees, and they will be happy to hear about this glowing review of their word. Thanks again!
The style of the windows is extremely uncomfortable to open/close as the upper latch is 10ft high. When keeping the window open for a few days, the frame warps and cannot be closed afterwards.
The trades came to the house about 7 times to fix it, looked, left...months later came back, looked, left... nothing was done for 1.5 years.
I kept on taking the time off work to accommodate these trades and they still did not fix my window because each and every time some part was missing.
Thank you very much for your feedback. At Pollard, we can offer options to our clients which, unfortunately, they don't always accept. It would be best to discuss with your builder as to the scope of work they requested. Thank you again.
We just had Pollard install some windows at our home in August.
This was the third time we have used Pollard and our experience this time was just as positive as the other two times.
From the initial quote with Craig to the install by Andre and Phil, everything was smooth, professional and worry free. Communication was excellent, and the whole experience very positive from start top finish.
Thanks guys again for another successful venture!!
Thank you so much Ken! I will make sure to pass on to Craig, Andre and Phil your positive experience. Your kind words go a long way to motivating everyone here at Pollard to continue to offer excellent products and great value. Thank you so much again!
We wanted awning-topped windows to replace the sealed windows of the front porch on our 105-year-old midtown home. We have used Pollard very happily for other projects over the last 25 to 30 years, and really wanted them to be our final choice. They were, both in terms of cost and service. From initial discussion to final installation involved more than a year of planning, decision-making and construction. Throughout, Moustafa, the sales rep was gracious, helpful and patient. We are delighted with the results.
Hi Susan, we are ecstatic to hear about your experience with us! I know Moustafa was happy with his work with you, as well as the final results on your beautiful home. Thank you for making Pollard your final choice the last 30 years, and we look forward to working with you on your next project. Thanks again!
We required replacement of four windows in our 100-year old home. After going to the showrooms of several window companies, we selected Pollard - based on their attention to detail about our specific requirements.
Our Pollard representative, Paul, was very responsive in answering all our questions throughout the installation process – so we knew what to expect at every stage. During the two-day installation, we were very pleased with Ken and Amir’s work. In addition to solid and clean construction, they spent considerable time on the internal and external aesthetics. Ken also took the time to provide design and construction advice on how to incorporate the new windows into future renovations and information on their long-term care. Finally, they left the inside and outside work areas spotless.
We are very pleased with Pollard Windows and will use them again.
This is great to hear! Thank you so much for your kind words and awesome review of our product and team. I will be sure to pass on to Paul, Ken, and Amir your kind words. Our team is extremely proud of the work they do and their attention to detail on a project. Your kind words go a long way to motivating everyone here at Pollard to continue to provide excellent products and great value. Thank you again!
Pollard Windows Inc is a proud Canadian manufacturer offering a variety of window and door products for the new construction, renovation and replacement markets. The Advantage Line Premium All Vinyl Windows are available in multiple split-finish exterior colors. The Liberty Collection Vinyl Clad Wood Windows are available in oak, maple and pine interiors. All product lines have custom and standard sizes, 17 exterior color choices, as well as custom color matching. Both lines feature heritage exterior casing or exterior brickmold. Vinyl clad and wood framed steel and fibreglass door systems come standard with our unique interior drainage sill system. All products meet or exceed ENERGY STAR® guidelines and come with an industry leading warranty.