We had flat roofed duplex re-roofed. Work was clearly explained and then detailed in our quotation. Workers were efficient and professional. Old roofing was removed before the new roof was applied. New plywood was applied in areas that had softened. All flashings were replaced. We checked on the progress several times and were always welcomed on the worksite. Our tenants were treated with respect and every effort was made to take their needs into consideration. Everything was completed in a timely matter (about 10 days for that large area). Area was left clean and tidy.
- Approximate cost of services:
- $27,000.00
- What could this company do to improve their services?
- Call us upon completion of the job to go over details and let us know that everything had been cleaned up and completed. Perhaps thank us for our business.
- Any advice to offer fellow homeowners facing a similar project?
- Always get at least 3 quotes. Be sure that you are specific about what is included in your quotes (i.e. materials, labour, timelines, warrenties, any additional costs like replacing plywood). Ask for references if you do not already have them from friends and family. Also take a look at how long the company has been in business.
- Company Response
Thank you for the advice. I think too often we forget to thank our customers for their business, however we do greatly value your input and of course your business! We do try our hardest to follow up upon completion and walk through everything that had been done, but clearly we can work harder on this. Again, great points! I will circulate these great points with our team. We do thank you for the kind and thoughtful review, and will work our hardest with anyone you recommend to us. Thank you - Shaun Mayhew