Penfolds Roofing & Solar

Formerly Penfolds Roofing Inc
Roofing
2230 Hartley Avenue Coquitlam BC V3K 6X3
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Roofing
Penfolds Roofing & Solar
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94%

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Reviews by rating (past 12 months)
Best of the Best '22 
Best of Award '22 winner 5 timesBest of the Best '22 Best of Award '22winner 5 times
Giving Back Award winner 2 timesGiving Back Awardwinner 2 times

Reviews for Penfolds Roofing & Solar

Average customer rating:
9.6 10 (454 reviews)

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Private User
Private User
Private User reviews Surrey, BC
6/10

Warranty 101

Warranty 101
1. Make sure you have found the Workmanship Warranty Term (in years), in your contact for your new roof.
2. Make sure you have found the Roof Warranty Term (in years), in your contact for your new roof.

A packaged Life Time Warranty is a nice marketing term; but, whos life mine, yours or the day the roof leaks?

If the company offers a final inspection of the roof, demand a written report that shows that no visible workmanship issues exist.
If they do not offer a final inspection of the roof, add it to your contract and initial the entry.
If they resist, what does that tell you?

Without the written report, you are left out in cold even with the proof on the roof of visible workmanship issues.

Hindsight is 20/20. I didnt and I am now out over $4,000.

My issue is outside BBBs scope to help. I appreciate that they tried.

Approximate cost of services:
$4,000.00
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Nancy
Nancy
1 review North Vancouver, BC
10/10

Roof Warranty and Customer Care

We really value and appreciate Penfold’s customer care service and the excellent personalized attention to our recent roof problem from Tumi and Jason. We had a new roof installed in 2019 and Penfold’s is always there for us !

Approximate cost of services:
$0.00
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Company Response

Thanks very much for your review, Nancy. Tumi and Jason do an excellent job of tending to our customers and I know they will be extremely pleased to hear your kind words. We are really glad to have been able to resolve your issue. Thanks for your patience while our team evaluated the situation with your vent cap to ensure it was located and properly installed. Many thanks!

Megan Ellis in Vancouver
Megan Ellis in Vancouver
2 reviews Vancouver, BC
10/10

Excellent job

Penfolds proposed an approach using a new product which would save our small strata a lot of money. They were polite and pleasant to deal with. Their communication was very good. They kept us informed and did what they said they would do when they said they would do it. They were timely well-organized and tidy.

Approximate cost of services:
$40,000.00
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Company Response

Thanks very much for you're review, Megan. We were very happy to provide your strata a solution for your roofing situation that allowed you to conserve your budget for other important projects. Our teams work very hard to stay on time and on budget, while keeping the workspace safe for all residents and we're pleased to hear our diligence met and exceeded all your expectations.

Gil
Gil
1 review Delta, BC
10/10

Roof Replacement (ECO Rubber)

We recently had our roof replaced by Penfolds Roofing and are very happy with the results. The service and feedback we received from Adam & Thomas(Corridor Managers) to the crew that came on site, more than exceeded our expectations. They gave us a very well detailed break-down of the project costs, kept us posted on the scheduling and progress of the work and were always quick to respond to any questions or concerns we had regarding the project. The on-site crew were very friendly and worked diligently. They made sure the property was clean and tidy before they left each day. The quality of their products and workmanship speaks for itself. We absolutely love our new roof and would recommend their services to anyone.

Approximate cost of services:
$33,000.00
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Company Response

Wonderful! Thank you for such a comprehensive review, Gil. We're so happy that everything we do to provide high quality service and high quality products delivered on your experience. Our whole team, including Adam and Thomas, are professionals that deliver these experiences every day and we'll pass this 'pat on the back' to them. We hope you enjoy the EcoRoof for decades to come!

mmyers
mmyers
0 reviews Abbotsford, BC
10/10

Happy with our new roof

Our house backs onto a forest, so through the year there is a lot of leaf litter falling on the roof, and a lot of moss had grown on our roof as well. Our roof was starting to show signs of wear and tear, and we sought estimates from several companies before settling on Penfolds. From the initial estimate through to the finished job, we were pleased with the efficiency and thoroughness provided by Penfolds. Our new roof looks great and we are so happy knowing that we are ready for another wet fall and winter.

Approximate cost of services:
$25,000.00
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Company Response

Thanks very much for taking the time to let us know how happy you are with the completed project, as well as the rest of the process from start to finish. We have many incredible team members, and their collaboration allows us to consistently deliver superior service.

Newroof
Newroof
0 reviews Chilliwack, BC
10/10

Reroofing

Penfolds did a great job on our 1906 home. They listened to our concerns and helped make it look beautiful again. My thanks to Patrick,Jimmie, and Dave our roofing team, Justin and Ali our carpenters, love it that you love old homes Justin! A hugh thank you to Brian! He kept us informed and was always available to help solve any issues that arose. Old homes are unique!! We are very happy with our home. Ken Cruise and Blanche Meints

Approximate cost of services:
$22,000.00
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Company Response

Thanks very much, Ken and Blanche. We really appreciate your business and your review. Yes, older homes and heritage homes have lots of character that requires special knowledge on how to best approach the job. Having worked with many heritage societies across the lower mainland, our team knows what to look for and how to protect other delicate parts of the home throughout a reroofing project. Wishing you many more years of enjoyment in your home!

Sophia in Toronto
Sophia in Toronto
0 reviews West Vancouver, BC
10/10

professional roofing service

We are pretty much satisfied with Penfolds' professional team work, from the beginning of advisor consult till work finish, they demonstrated most efficient, detailing, high quality job. We always receive efficient feedback from Jason, the technical advisor, the communication is the main reason we chose Penfolds for our reroofing project, with patient explanations and knowable information and experience, we felt comfortable and trusted Penfolds would make our house have a new look. We will highly recommend Penfolds for our friends for sure!

Thanks,
Sophia

Approximate cost of services:
$80,000.00
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Company Response

Thanks very much for your review, Sophia. We really appreciate hearing your experience with our teams and our process as this helps us ensure everything we do is dedicated to a great customer experience and a high quality roofing project. Across these reviews we see so many employee names arise, including Jason, showing just how dedicated our entire team is towards providing exceptional service. Thank you!

Private User
Private User
Private User reviews West Vancouver, BC
10/10

Roof replacement

First class service from start to finish. Replacing a roof is no small undertaking and I was very impressed with Penfolds service and finished product. I would be happy to provide a reference for any future clients.

Approximate cost of services:
$70,000.00
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Company Response

Thanks very much for your positive review! Much appreciated and we are grateful for any referrals in the future.

Jackie in North Vancouver
Jackie in North Vancouver
6 reviews Toronto, ON
9/10

Roofing

Penfolds installed a new roof for me. When the roof was completed there were a few issues that concerned me. Lucky for me I was sent the most amazing team that made me feel so much better. I completely believed and trusted them because they cared about me and my roof. Andrew, Ali, and Justin provided a quality job. It was very comforting to receive the kind of customer support they provided plus they explained everything they did.
A huge thank you to Andrew, Ali, Justin and Olivia.

Approximate cost of services:
$17,000.00
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Company Response

Thanks very much, Jackie. We appreciate your business and your review. Looking for a new roof can be daunting and you're not alone with having areas of concern. Our team understands this, along with the fact that every customer has different needs. This is why we are highly focused on providing the guidance needed for customers, while delivering a high quality job and our Peace of Mind warranty to keep you protected in the future as well.

Private User
Private User
Private User reviews Vancouver, BC
10/10

leak near chimney

We had Penfolds install their EcoRoof Rubber Shingles 8 or 9 years ago. We were thoroughly satisfied with its installation and with the product. When a leak recently developed near a chimney, we contacted Penfolds and their response was both prompt and effective. Phil and Ian determined that the probable fault lay not with the roofing but with the chimney itself. A faulty chimney cap was quickly detected and repaired (result: no more leak) and deteriorating chimney counter flashing also was identified. Despite the fact that Penfolds typically contracts out any chimney work, Ron (Service Supervisor) arranged for Phil and Ian to correct the problem. The replacement counter-flashing was vastly superior to the original, the quality of their work was outstanding and the obvious integrity of all three (Ron, Phil and Ian), quite exceptional. Overall, I recommend Penfolds Roofing without hesitation. They may not be the cheapest, but their accountability is worth every penny!

Approximate cost of services:
$1,000.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Penfolds Roofing & Solar

Penfolds Roofing & Solar has been serving the Greater Vancouver area and Fraser Valley since 1937, earning a reputation for honesty & quality craftsmanship with a wide range of superior re roofing shingles and roof shakes, such as the indestructible EcoRoof rubber shakes, including the latest technology in Solar PV. We service all types of roofs and customers, including Residential Re Roofing, Strata & Multi-Family properties, Commercial/Industrial, New Construction and we have a full service Service/Repairs department. We also provide renewable technologies as in Solar Photovoltaics (Solar Panels) while roofing, or by itself. We are a full service operation that warrants and guarantees everything we do!

CATEGORIES
Roofing
PRODUCTS
Rubber Roofing Shakes & Slate, Cedar Shakes, Laminated Shingles, Metal Roofing and seamless flat roofing
SERVICES
Solar PV Full Installation, Roof Replacement, Gutter Installation, Chimney repairs & refurbishment, ventilation upgrades, skylights, and a whole lot more
WEBSITE
https://www.penfoldsroofing.com/?utm_source=HomeStars&utm_medium=Listing
YEAR ESTABLISHED
1937
NUMBER OF EMPLOYEES
150
RETURN POLICY
N/A
PAYMENT METHOD
Financing, Visa Master Card, Cheque
LICENSES
All business licenses current and up to date
MEMBERSHIPS
Shake & Shingle Association, GVHBA, LandlordBC
LIABILITY INSURANCE
Yes
DIPLOMAS
Registered & Current with WCB
WORKERS COMPENSATION
Yes
BONDED
Yes
PROJECT RATE
We provide a written detailed scope of work with no hidden extra charges
WRITTEN CONTRACT
Yes
WARRANTY TERMS
The most Extensive Warranties available in the Industry
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