We didn’t choose Paris Kitchen. We had to use them as they were selected by our new home builder (Geranium Homes). When the time came to select our cabinets, we met with their design consultant. While she was very nice, we were to find out later on that she was not very knowledgeable about Paris Kitchens’ products, as she severely misguided us in our selections.
We spent quite a bit of time with her, selected some functionality upgrades in the kitchen, pretty standard stuff. We explained to her that we have a family of 5 and that the kitchen tends to be a pretty busy part of the house. She recommended we upgrade the kitchen cabinets to white Richmond MDF cabinets. She advised us that these were up to three times more durable than the standard maple cabinets that came with the house. Was she ever wrong.
After dropping another $30K in ‘’upgrades’’ over the existing cost of the kitchen included in the house, we were shocked to discover after two months in the house that the finish on the ‘’upgraded’’ MDF cabinets was already wearing off. See attached pictures - this amount of wear would be expected after a few years in a house, not a couple of months. We had numerous Paris Kitchens representatives come in the house to review, and their answer is that this is normal wear. All they did was take pictures to ‘’bring back to their supervisor and review’’ and offer useless tips like ‘’you need to grab the handles with the tip of your fingers like this, so your nails don’t touch the paint’’. While they offered to touch up the wear, we were very concerned about how quickly they wore and what they would look like in a couple of years at the rate at which they were wearing.
We even had a third party inspector come in to review and he, having worked in the field of kitchen cabinets before, flat out told us that there was something wrong with the finish and that the cabinet doors needed to be sent back to the factory for re-finishing.
All this was presented to Paris Kitchens, pictures (lots of pictures) were taken, and this morning they have just come back to us with a ‘’that’s normal wear and tear’’. They had the nerve to offer a reference to a specialist to come in and fix their issue, at our cost of course. If that is considered normal wear and tear, then this is clearly an inferior quality product.
This is a spectacular fail. While I fully expect to pay a premium when selecting upgrades and additional features in my new house kitchen, I do expect that their staff is knowledgeable enough in the product to make valid recommendations based on our input. It is clear that either their design staff is unqualified, or completely blinded by the $$ brought in by selling the upgrades. In any case, I would expect any self-respecting company to own up to the error and fix it.
Alas, it seems that the poor rating here on HomeStars, as well as the multitude of poor reviews on Google are fully warranted and Paris Kitchens does not actually care about any kind of customer support post sale, once they have cashed in the check.
Stay away from Paris Kitchens and if you are unlucky enough to be stuck with them due to builder selection, at least go in knowing that they will completely misinform you in the interest of making more $$ off of you and do your homework separately, prior to the meeting with their design consultants. This will at least give you a fighting chance to get a product that will last longer than the crappy cabinets we got...