The good: The sales rep who came to our house knows his stuff. Very professional. Was perfectly on time.
The bad: The guy responsible for the install showed up an hour late for the appointment (which was scheduled for 8:00 to allow me to go to the office after). He looked at where he needed to connect the equipment and said he didn't have 1'' fittings, that he couldn't do the install. He blamed the sales guy for not telling them it needed 1'' fittings. He said he didn't know when he could get the parts, so they would call me back to re-schedule. I was furious, explaining to the installer that I had made a special point to the sales guy to make sure he took pictures and documented everything, and that I had scheduled to be home that morning to accomodate the installation. I called the office to see if a same-day visit was possible, willing to work from home the rest of the day to accomodate. The person responsible for scheduling told me it was not possible. I asked her if they could install the following week, as I had already planned on working from home that day to accomodate other work being done in my house. She said it couldn't be done. I called the sales rep - and he confirmed that he had indeed noted down on the work order that the 1'' fittings were required. The installer just never bothered reading it is my guess.
In any case, it has been two days since this...mess...and I am still waiting for the scheduling person to call me back to see if the installer can now come on a Saturday, so I don't need to miss more work to accomodate Culligan's incompetence. Otherwise, I'll need to plan on taking more time off to accomodate another visit.
While I understand that mistakes happen, the complete lack of effort from the Culligan operations team to recover and fix this in a way to minimize the inconvenience is shocking. I would expect a company of that stature and reputation to be all over this to make ir right. I guess once they have charged your credit card for the work (which they have already), they have no interest in making sure you are satisfied!
I would never recommend anyone use Culligan Water Conditionning (Barrie office). They obviously have no idea how to treat customers and it makes me wonder how they managed to stay in business for so long. The only reason I haven't cancelled the whole thing already is that I have invested a lot of time first meeting the sales guy, discussing on the phone, waiting for the installer to show up, multiple calls to the scheduler, etc...and I just want to get it done at this point.
Just to add to the review, I finally got an installation scheduled for them to come in next Saturday (July 8). Two days ago, their sales guy called me to let me know that there's an issue with the connection again, that they need to reduce from 1'' to 3/4''. While they are telling me that they do it all the time, that it doesn't affect the water pressure or flow, they refuse to guarantee it. At this point, I'm really stuck with using them, as I am already a month into it. But I can guarantee you that they will never see another dime from me after all this is over....