New Canadian Drain & Plumbing Ltd

Drain Services
182B Saint Helens Ave Toronto ON M6H 4A1
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HomeStars  >  Plumbing in Toronto  >  New Canadian Drain & Plumbing Ltd  >  Damaged toilet, ignored complaints
Samara from Toronto
Samara from Toronto
2 reviews Toronto, ON

Damaged toilet, ignored complaints

We had our toilet snaked and cleared with this company and the plumber actually permanently damaged our toilet. He didn't notify us of this damage. When we noticed the damage and let them know, he came back and painted over the damage which looks even worse. My susequent attempts to contact them have been completely ignored, so we are left with our damaged toilet and having to pay for terrible work and awful customer service. I would never use this company again.

Response to owner:
My husband emailed to inform you of our damaged toilet on Nov 5.
Wed Nov 7th Danny was supposed to fix it but called to reschedule.
Thu Nov 8th Danny came but couldn’t fix it. Asked to come back Friday
Fri Nov 9th Danny painted the bottom of the toilet which was not satisfactory. We could still see scratch marks and the "fix" looked terrible.
Nov 13th: I sent an email informing you the fix was unsatisfactory and the paint/coating on the toilet looked terrible and uneven and you could still see scratches beyond the treated area. I also attached photos. I never got a response.

Nov 20th I had a c-section with long recovery, hence the delay in further communication from me.

March 20th I emailed again asking to revisit the Nov 13th email. No response.
Currently I have resorted to reviews because I have not heard back from you at all.

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Company Response

Hi Samara,

Back on November 05, 2018 when your husband contacted our office regarding the scratch marks at the bottom of the inside of your toilet bowl, our office took immediate action and scheduled our plumbing technician to return to your home to polish and repair the scratches in your toilet bowl in which he did. 

Now, six months later, you are posting bad reviews accusing our office of not addressing your toilet issue when in fact, we addressed it immediately when it was brought to our attention.