Samara from Toronto

We had our toilet snaked and cleared with this company and the plumber actually permanently damaged our toilet. He didn't notify us of this damage. When we noticed the damage and let them know, he came back and painted over the damage which looks even worse. My susequent attempts to contact them have been completely ignored, so we are left with our damaged toilet and having to pay for terrible work and awful customer service. I would never use this company again. Response to owner: My husband emailed to inform you of our damaged toilet on Nov 5. Wed Nov 7th Danny was supposed to fix it but called to reschedule. Thu Nov 8th Danny came but couldn’t fix it. Asked to come back Friday Fri Nov 9th Danny painted the bottom of the toilet which was not satisfactory. We could still see scratch marks and the "fix" looked terrible. Nov 13th: I sent an email informing you the fix was unsatisfactory and the paint/coating on the toilet looked terrible and uneven and you could still see scratches beyond the treated area. I also attached photos. I never got a response. Nov 20th I had a c-section with long recovery, hence the delay in further communication from me. March 20th I emailed again asking to revisit the Nov 13th email. No response. Currently I have resorted to reviews because I have not heard back from you at all.

We got a granite kitchen counter and quartz bathroom vanity counter from Hermes Mosaik. I was very pleased with the whole experience! Tony was extremely helpful, friendly and responsive and answered all of my many questions and really helped my selection. Price was very reasonable (I drove around to at least 6-7 places in the area to compare), they have a great colour/material selection and are extremely professional. The install was flawless and looks great! Thanks so much!!