New Canadian Drain & Plumbing Ltd

We discovered water backing up out of our basement drain at mid-afternoon on New Year’s Eve, of all days. After checking on Homestars, we called New Canadian and were told that someone would be at our house in about half an hour. Isaac arrived promptly and did camera inspections and snaking of both our outside cleanout and our basement drain and stack cleanout. As he discovered and then explained to us, we had a collapsed pipe outside, and tree root infiltration of the drain pipe running from the basement stack. Excavation would need to be done in both places, and PVC pipes installed to replace sections of the original clay pipes. As well, part of our cast iron basement stack needed to be replaced with a few feet of PVC pipe. The whole process, which took about two whole days of work in total, was completed by the same two-man crew. The excavation of the front yard, no small feat in the first week of January, was done with extreme care, shored up with wood, and protected with a mesh barrier overnight before backfill could be done the next day. The basement work was done very quickly and efficiently, and the area neatly cemented over. On all days, Isaac came by to see how things were going and to provide any additional information. A supervisor also inspected the work at both projects. Needless to say, we have been very pleased with the meticulous work, courtesy, and professionalism of everyone from New Canadian, and would highly recommend this company to anyone requiring plumbing services. Thank you!