HomeStars  >  Heating & Air Conditioning in Ajax  >  Natural Choice Heating & Cooling
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Reviews for Natural Choice Heating & Cooling

Average customer rating:
9.9 10 (179 reviews)

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Air Conditioning Unit in Ajax
1 review Ajax, ON
10/10

We are very satisfied with the team which installed our A/C unit....they where very professional and knowledgeable and gained my confidence.....a great job guys! Definitely would recommend your company in the future!

1 of 1 people found this review helpful.
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Company Response

We really appreciate you taking the time to share your experience both here online and to your friends. Hope you have an amazing summer !

Derek in Whitby
1 review Whitby, ON
10/10

When our tankless water heater broke and our original installer was nowhere to be found, James and his team were there for us and helped us through a difficult time. They helped us make the warranty claim with the manufacturer, and handled an issue when a shipping company damaged one of the replacement parts and dealing with the manufacturer to get a new part shipped. James kept us informed almost daily with status updates and assured us that as soon as they had the necessary parts from the manufacturer that he would get our hot water working. We were also comfortable with the way James provided information and advice. James provided clear information without any attempt to “upsell” or suggest that we needed more than we did in an HVAC system. On James’ advice, we went ahead and replaced our aging furnace with a two stage, variable fan, furnace along with a smart thermostat (Ecobee 3). The removal of the old furnace, installation of the new one and the repair of the tankless was all done in less than a day the James’ team did a professional looking installation and left the furnace room in a clean state. We were very pleased with the work done and the manner in which James kept us informed and followed up with us after the fact. Thank you for helping us deal with the hot water system and making us feel comfortable with the process James! We are looking forward to seeing how the new system makes our house more comfortable and to see the difference in our energy costs.

1 of 1 people found this review helpful.
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Company Response

Derek we know how overwhelming it can be when your left without hot water and not getting that much needed help with the original company. It was our pleasure to step in and get you looked after, too bad the shipping company damaged the new heat exchanger adding to the process, but our team was on it throughout the process to expedite it as much as we could. Your new furnace and Ecobee will make a big comfort change along with savings along the way. Should you need us, as you seen we are here for you.

Private User
1 review Whitby, ON
10/10

Great service from start to finish. James was very knowledgeable and offered great advice with no pressure to upsell me. Install crew was courtious and on time and cleaned up after themselves.

1 of 1 people found this review helpful.
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Company Response

Thank you SO much for taking the time to share your experience with everyone! We treat our clients how we'd like to be treated.

Karen from Whitby
2 reviews Whitby, ON
10/10

Our entire experience with Natural Choice was excellent. James was helpful, honest, accommodating and provided exceptional customer service from the point of first contact through to the evening of the installation when he emailed to thank us for our business and to extend an offer to contact him should we have any questions. Our installation technicians, Kyle and Kris, were awesome. Very knowledgeable and the job was completed quickly and everything was left neat and tidy. We are extremely impressed with Natural Choice and would absolutely recommend them.

1 of 1 people found this review helpful.
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Company Response

Karen you were a pleasure to work with and I enjoyed answering your questions, should you need us at all we are always here for you. Enjoy your new system !!

Matt in Whitby
1 review Whitby, ON
10/10

Excellent quality & service. James provided us with a quote and answered all the questions we had. Setting up an install date was very quick and easy. The crew was exceptional, removed old units and installed new ones. Workmanship was top notch.

0 of 1 people found this review helpful.
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Company Response

Was our pleasure Matt to spend that time going through your choices and letting you decide which system worked best for you. You made amazing choices and will enjoy the efficiency, comfort and longevity of the new system. Enjoy and reach out anytime to have your system serviced to keep it in top notch shape.

Sherri in
1 review Port Hope, ON
10/10

Great Company Awesome Satisfaction Guaranteed. Awesomely friendly kind very helpful explains everything thoroughly. Better then any other company i have contacted.
Thanks James and Natural Choice Heating & Cooling. We are very pleased with our service your service.

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Company Response

Thank you Sherri! Was great meeting and our pleasure to get you looked after.

heather.kohli in
1 review , ON
10/10

We were somewhat nervous when we started this adventure due to the cost of a new A/C and not having a recommended contractor for the job. We did get a few quotes; however, when we met James and went over our options with him to replace our air conditioner, we knew we had found the right guy for the job. After James explained the process to us, we realized that our furnace and duct work was a big part of the problem too. We decided to replace both the A/C and furnace along with the thermostat and we made a few minor changes in the basement duct work (we would highly recommend the Ecobee Thermostat system. The system is amazing, it wasn't that expensive and well worth it!! We had tried other options and returned them because they just didn't work properly). James and his staff were extremely professional and they cared about what was going to make us happy and comfortable. Although the job was expensive, the rebates do help and we anticipate our hydro costs dropping. We would highly recommend them.

1 of 1 people found this review helpful.
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Company Response

Wow, thank you for sharing how you felt about your experience with us, means a lot ! We like to be thorough on our evaluations so we don't over promise; while giving you real expectations of what you have and what options you have to improve your comfort and saving energy.

Rob in
1 review Whitby, ON
10/10

We recently purchased an air conditioner from Natural Choice. James was prompt to respond to our inquiry and any additional questions. We scheduled a home visit and after James left, we felt like he had answered all our question and made us feel confident in our decision regardless if choice his company or not. No pressure at all. On the day of the install we received a message from James saying that the crew was delayed picking up the unit at the supplier and they would approximately 30 mins behind. Something so simple but when you are waiting you appreciate being kept in the loop. The crew finally arrived they we professional, politely, respectful of our home and left no garbage behind. The install was tucked away and barely noticeable. James also installed an smart thermostat and offered future assistance with programming the thermostat. (Service was above and beyond)

1 of 1 people found this review helpful.
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Company Response

We know your time is valuable and waiting for a crew to arrive could be as painful as watching paint dry (haha), so if we are behind we like to reach out and keep you updated so you don't have to spend your morning like a puppy in the window.

P
1 review Ajax, ON
10/10

Very happy that I chose Natural Choice Heating & Air-Cooling for installing my new AC. Professional, courteous and reliable service is what was promised on their website - and they truly delivered on all counts. Really appreciated not being given sales pitches but instead being offered choices & knowledgeable product backgrounds and the freedom to choose under no pressure. Great job by James, Chris & Kyle - showed up on time, installed the AC, cleaned up afterwards and followed up to make sure we were satisfied. Will gladly recommend Natural Choice to friends & family.

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Company Response

Thank you P for sharing your experience! We truly appreciate the recommendations it's the biggest compliment we can receive.

Aaron in Brampton
3 reviews Oshawa, ON
10/10

Let me start by saying that we don't have enough words to thank and praise James and his fantastic team. They have exceeded our expectations in every possible way. They are easily in our top 3 contractors ever hired. We always start every project by doing extensive researches and interview several company with specific questions and concerns. James is very dedicated to his clients and his professionalism and friendliness are remarkable. His knowledge and no-pressure approach were greatly appreciated. The pricing was also very reasonable. We felt very privileged to have such a great experience. The whole crew was careful to keep our place tidy and the craftsmanship is second to none. Steve and Arek did an amazing job in our home. They answered all of our questions and offered suggestions as needed. We also have 2 large dogs who can be annoying for strangers and we never felt like they were a problem for them. We were very impressed with the final results. Furthermore, we had to request a last minute change to accommodate us and we really appreciated the flexibility of everyone. From the dependable skills and reliability, to a superior knowledge, to the right attitude and a very respectable work ethic, we could go on and on and on. We are more than thrilled to recommend them to anyone. Thank you for improving our home and our live tremendously.

1 of 1 people found this review helpful.
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Company Response

Thank Arron for such a review, as you know our focus is on you our client and making tough projects seamless. It means so much to us for your kind words, we thank you for your business !

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Natural Choice Heating & Cooling

We are very honoured that Rogers Media did this video of our company sharing how much we care about our clients feel free to copy and paste this link - https://www.facebook.com/RogersForBusiness/posts/1526593684061732

We are so thankful for all the votes our amazing clients give each day by sharing their experiences which have lead to 4 "Best Of" awards here on HomeStars.

Starting in the trade in 1995 and working the different sectors learning some amazing experiences while taking annual courses to learn each manufacture James Smith created Natural Choice Heating & Cooling with two things in mind, caring for the client and caring about the employee. With those in mind was the inception and created almost a decade and half of the highest red carpet treatment to which each employee proudly takes pictures of every installation from a thermostat to full custom ductwork installations.

Here at Natural Choice Heating it has been our pleasure to offer the highest level of reliable comfort control for the Whitby, GTA, Kawartha Lakes & surrounding community for almost a decade and half. Our foundation consists of efficient, reliable and cost effective heating, furnace, air conditioning and indoor air quality products. Along with ductless systems offered in Heat Pumps by different manufactures include LG's Art Cool system. We are also a leader in tankless systems installing Rinnai's for almost a decade and half as an Authorized Service Provider for Rinnai.

From start to finish, our experienced estimators, project managers and technicians provide the expertise to ensure your project in the Whitby and Greater Toronto area (GTA) is completed on time, on budget and up to code. We understand that service interruptions are an inconvenience and cost you productivity so we focus on providing expedient services to get you back online as soon as possible without risking the safety of your valuable equipment. We are also absolutely committed to safety and provide ongoing education to our personnel to ensure complete compliance with the best practices and standards.

We offer our services to the following areas - Markham, North York, Richmond Hill, Scarborough, Thornhill, Toronto, Unionville, Vaughan, Woodbridge, Port Perry, Pickering, Ajax, Whitby, Oshawa, Courtice, Bowmanville, Lindsay, Peterborough

To learn more about our company you can visit us by clicking the buttons below:
Website - http://www.naturalchoiceonline.ca
Facebook - https://www.facebook.com/NaturalChoiceHeatingCooling
Twitter - https://twitter.com/NaturalChoiceHC/

We service the following brands Trane, Amana, Rinnai, Goodman, American Standard, Lennox, NTI, EcoBee, Monessen, Montigo, Napoleon Fireplaces, LG COOL ART ductless, & SO much more!

CATEGORIES
Heating & Air Conditioning and Fireplaces
PRODUCTS
ECOBEE, NEST, FURNACE, AIR CONDITIONER, AIR CONDITIONING, AIR CONDITION ,BOILER, HOT WATER TANK, TANKLESS WATER HEATER ,DUCTLESS AIR CONDITIONER ,ROOF TOP UNIT, FIREPLACE REPAIR AND SERVICE, ALL KIND OF FILTER AND FURNACE REPAIR, BOILER REPAIR, AIRCONDITIONER REPAIR, ROOFTOP UNIT REPAIR . Gas Fireplace Services & Repairs Toronto, residential and commercial heating and cooling, Heating, cooling, furnace, gas fireplace, electric fireplace, air conditioner, A/C, indoor air quality, boiler, hot water tank, tankless water heater, duct cleaning, ductless air conditioner, heat pump, custom duct work, humidifier, thermostats, HRV, ERV, heap filter, indoor air quality, filters, gas line installation, in floor heating, electronic air cleaner, gas stove, service, maintenance, repair, fix furnace, residential, commercial coolng
SERVICES
We service all the products and manufacture's in the market for both Residential as well as Commercial. To learn more about our company you can visit us by clicking the buttons below: Website - http://www.naturalchoiceonline.ca Facebook - https://www.facebook.com/NaturalChoiceHeatingCooling Twitter - https://twitter.com/NaturalChoiceHC/ Repair, Service and Installation, Boiler Repair, Fireplace repair, service, Gas Fireplace Services & Repairs Toronto, residential and commercial, Heating, cooling, furnace, gas fireplace, electric fireplace, air conditioner, A/C, indoor air quality, boiler, hot water tank, tankless water heater, duct cleaning, ductless air conditioner, heat pump, custom duct work, humidifier, thermostats, HRV, ERV, hepa filter, indoor air quality, filters, gas line installation, in floor heating, electronic air cleaner, gas stove, service, maintenance, repair, fix furnace, residential, commercial cooling. Bowmanville, Port Hope, Cobourg, Whitby, Ajax, Pickering, Oshawa, Clarington, Uxbridge, Aurora, Peterborough, Markham, Richmond Hill, Ontario, GTA, Toronto, Scarborough, Vaughan, Peel Region, Durham Region
BRANDS
Amana, Bryant, Trane, Carrier, Rinnai, Goodman, American Standard, Lennox, NTI, EcoBee, Monessen, Montigo, Napoleon Fireplaces, LG COOL ART ductless, & SO much more!
SPECIALITIES
Our speciality is you, providing the Quality and Reliable Care that you expect from your local HVAC Company. Boiler Repair, furnace Repair, A/C Repair, Fireplace repair, Fireplace service,Gas Fireplace Services & Repairs Toronto residential and commercial heating repair, commercial cooling repair, Rooftop unit repair, Hvac repair and installation, Heating, cooling, furnace, gas fireplace, electric fireplace, air conditioner, A/C, indoor air quality, boiler, hot water tank, tankless water heater, duct cleaning, ductless air conditioner, heat pump, custom duct work, humidifier, thermostats, HRV, ERV, hepa filter, indoor air quality, filters, gas line installation, in floor heating, electronic air cleaner, gas stove, service, maintenance, repair, fix furnace, residential, commercial cooling.
WEBSITE
http://www.naturalchoiceheatingcooling.ca
YEAR ESTABLISHED
13
NUMBER OF EMPLOYEES
9
PAYMENT METHOD
Master Card/Visa, Cheque, 0% Financing & we can offer Rental
LICENSES
All techs are fully licensed gas fitters and refrigeration
MEMBERSHIPS
TSSA, BBB, ESA
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
We Provide a min of 2 years on everything we install, our Furnaces & AC's come with 10 years Parts &
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