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James and his crew are the best! Extraordinary service and sincerely had our best interest at heart. When our old unit died, he gave us several options for a new one and he helped us decide on the best option that fit our budget and needs.
It was our pleasure to spend the time with you sending links and ideas so you could make the right long term choice. Your happiness is our thank you ! Enjoy your Samsung ductless hope you are enjoying the app to control it
James and his staff are very professional. Their work is top notch and come highly recommended. His staff are very knowledgeable and fixed something that was not right. James and his team made our summer comfortable with the new ac unit.
John our biggest thank you and compliment is referrals and glad yo found us ! It's our job to look around for your safety and make sure you and your family are safe. Thank you for sharing your experiences!!
Natural Choice is an amazing company ! It touched me in many ways and restored my faith in contractors. I'm saying this because, after moving in my new home, I've had to call many and only had bad experiences. It was an unexpected break to have such professional, hard working, creative and caring guys like Kris and Kyle. I will forever be grateful to them, not only for what they did, but also for restoring my faith in humanity. Despite the effort the work required, they constantly showed grace, patience, respect and joy for what they do. Thank you so much ! You are wonderful, amazing people !
Let me start from the beginning and I apologize for the length of this review, but I have so much to say. I called the company after reading the reviews and comparing with others. They had excellent reviews and were the cheapest in terms of cost. When I explained my needs, they understood that they would send their technician twice (to unhook old stove and hook the new one after its delivery). Other companies had said they would charge me twice the same amount. However, the manager at Natural Choice decided he was not going to do that even though I understood the situation and did not ask for a reduced price. Anyways, Kris was sent to my home to unhook the old stove. After he left, I received my new stove and fridge. Unfortunately, my fridge was too big to be taken to the basement. I thought going around my home to the walkout basement door could be a solution, but there was a huge A/C blocking the way. The Delivery company gave up and left. So I called Natural Choice again to ask to remove the A/C and put it back in place after the fridge had passed. That was going to cost me $ 350. Well, Kris came back with Kyle. After evaluating the situation, they decided it was going to cost me more money to remove the A/C, since it would have required more time. They went well beyond what they were paid to do and actually moved the huge fridge to the basement themselves without charging me anything more than the extra hour. They figured out a very creative way to do the job that no one had thought of. Total came to $ 229 instead of $ 479.
Chris and Kyle, I felt privileged to have you around my home. Thank you !
We are so enjoy going the extra mile for every client and so so excited to read how a service call meant so much to you. Know that we did an office meeting to read your heart felt message and it really excited us all !! Thank you for sharing !!
Our furnace was replaced last winter by James and his crew, who did an outstanding job. Then 8 months later our 20 year old a/c was not cooling properly so I texted James who immediately wrote me back on things to check myself. When these checks did not end up working we knew the a/c was toast and not worth fixing. James set me up with a 13 seer Rheem unit that has worked flawlessly the entire summer.
Matt and other crew did another great job on installing the unit, having to relocate it because it was larger than our old unit. Always neat and tidy.
Thanks again James
It was such a pleasure to replace your furnace and we had hoped that old AC would make it longer for you. One phone call away and we are always here for our clients new and existing !
Amazing time and advice they are willing to give. Always returned my calls or texts, very honest about the work needed as well as the work that's not necessary (never tries to upsell).
We had a red-tag assigned from Embridge and Natural Choice, though they didn't do the work embridge required, coached us on what needed to be done in order to pass inspection. Natural Choice also inspected and signed off on the work done to make sure it was correct.
Jame and Matt, a big thank you!
You've got customers for life!
We know how it can be frustrating to not be able to get a hold of the original installing company leaving you with code violations. We won't leave anyone hanging, so glad to have spent that time with you both so keep you mr home safe and up to code. Here if and when you need us !
Very happy with the service and professionalism I experienced in dealing with James, Matt, Brad and Gavin.
Began with a call to inspect our AC that broke down, and James clearly explained the options for repair and replacement.
Installation of new AC and Water heater was scheduled quickly.
A couple of weeks after installation, I did have to call regarding potential issue. Although late in the day, James was able to get Matt and Brad onsite same day to resolve and everything is working great.
Will recommend their service to others.
Thank you Derek for sharing your experiences with us, we go that extra mile from start to finish and should there be anything that comes up we go out of our way to get there and have you looked after. We are always here for you.
I had a new air conditioner installed by James and his team last week. We are very happy with the workmanship and professionalism of his company.
They arrived on time, completed the job efficiently and took the time to show me all of the work completed before leaving. I was able to ask questions and get clarification on everything.
I highly recommend Natural Choice to anyone who needs HVAC work completed.
Thank you Jeff, it was our pleasure to walk you through the installation and any questions you had along the way. So glad we enjoyed our visit and shared it. Have an awesome summer !!
Working with Natural choice was a pleasant surprise. The entire process from requesting a quote, reviewing repair options, scheduling the installation, follow up, and equipment adjustments, was efficient and pleasant. I think I can safely say that Natural Choice is changing the paradigm of customer service. They walk the talk. All the technicians and management were considerate, friendly and efficient. All their equipment is in perfect condition.
Their costs were very competitive.
Thank you so much Darren for the compliments, we truly care about every client like they are our only client. Should you ever need us we are always here for you.
Our furnace with humidifier was leaking pretty badly and we wanted to get someone up to give us a diagnosis. The company we have used in the past had come out first, but was not able to determine the cause and charged us $40 for the house call.
We called Natural Choice next because they are still listed on the (going bankrupt) Sears website for furnace service and we knew the previous owners had the furnace purchased and installed with Sears. We got an immediate call to book an appointment and we were told it would be $100 for the housecall regardless of the time spent in diagnosing the problem. We found the price a bit steep to be honest, but we went ahead and made the appointment. Service was friendly, prompt and on time. We were given a couple of easy
solutions to try which hopefully help and we were told if it doesn't work to reach out again, that it could then be a manufacturers issue. Very pleased with the service received, and would call them again.
Hello Steph, we feel for clients that are left out there with companies that have closed their doors or maybe won't return their call after the installation. We are happy to step in anytime needed and alleviate the stress of non working systems. That is too bad the technician before ours wasn't able to figure out the issue for their service cost, we do provide a cost before we attend and so glad that our technician was able to get everything working for you in one visit.
We are very honoured that Rogers Media did this video of our company sharing how much we care about our clients feel free to copy and paste this link - https://www.facebook.com/RogersForBusiness/posts/1526593684061732
We are so thankful for all the votes our amazing clients give each day by sharing their experiences which have lead to 4 "Best Of" awards here on HomeStars.
Starting in the trade in 1995 and working the different sectors learning some amazing experiences while taking annual courses to learn each manufacture James Smith created Natural Choice Heating & Cooling with two things in mind, caring for the client and caring about the employee. With those in mind was the inception and created almost a decade and half of the highest red carpet treatment to which each employee proudly takes pictures of every installation from a thermostat to full custom ductwork installations.
Here at Natural Choice Heating it has been our pleasure to offer the highest level of reliable comfort control for the Whitby, GTA, Kawartha Lakes & surrounding community for almost a decade and half. Our foundation consists of efficient, reliable and cost effective heating, furnace, air conditioning and indoor air quality products. Along with ductless systems offered in Heat Pumps by different manufactures include LG's Art Cool system. We are also a leader in tankless systems installing Rinnai's for almost a decade and half as an Authorized Service Provider for Rinnai.
From start to finish, our experienced estimators, project managers and technicians provide the expertise to ensure your project in the Whitby and Greater Toronto area (GTA) is completed on time, on budget and up to code. We understand that service interruptions are an inconvenience and cost you productivity so we focus on providing expedient services to get you back online as soon as possible without risking the safety of your valuable equipment. We are also absolutely committed to safety and provide ongoing education to our personnel to ensure complete compliance with the best practices and standards.
We offer our services to the following areas - Markham, North York, Richmond Hill, Scarborough, Thornhill, Toronto, Unionville, Vaughan, Woodbridge, Port Perry, Pickering, Ajax, Whitby, Oshawa, Courtice, Bowmanville, Lindsay, Peterborough
To learn more about our company you can visit us by clicking the buttons below:
Website - http://www.naturalchoiceonline.ca
Facebook - https://www.facebook.com/NaturalChoiceHeatingCooling
Twitter - https://twitter.com/NaturalChoiceHC/
We service the following brands Trane, Amana, Rinnai, Goodman, American Standard, Lennox, NTI, EcoBee, Monessen, Montigo, Napoleon Fireplaces, LG COOL ART ductless, & SO much more!