HomeStars  >  Heating & Air Conditioning in Ajax  >  Natural Choice Heating & Cooling
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Reviews for Natural Choice Heating & Cooling

Average customer rating:
9.9 10 (169 reviews)

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tammy and rob from Pickering
1 review Pickering, ON
10/10

Words can't describe the feeling we have with Natural Choice Heating & Cooling. The sales part was very educational and easy going. The service was on time, rapid, clean and very professional. The owner him self (James Smith), made an appearance and ensured that all was in order and made sure we understood how everything worked. The crew was super clean, polite and extremely knowledgable. The experience set very high expectations for other trades. We are in the trade industry our selves and learned a few things that day. Cudos to Natural Choice Heating & Cooling this will be our natural choice for any hvac service in the future. Did I mention that the install was on Christmas Eve??? Thank you again from the bottom of our hearts.

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We couldn't let you guys go cold, especially on the biggest family day of the year. Heck without the fireplaces how would Santa bring the gifts to your little ones? :)

Adam  from Whitby
1 review Whitby, ON
10/10

We had a new high-efficiency furnace and AC unit installed (previously no AC). James was wonderful in answering any and all questions we had about each unit. Any emails sent out were returned within 24 hours, which for us, was a wonderful experience as these days, customer service sometimes takes a back-seat to making the sale. With Natural Choice Heating and Cooling, customer service is the reason we chose them. On the day of installation, great care was taken to not damage any flooring or materials in our house and all excess materials and mess was quickly cleaned up. Any additional "unforeseen complications" were quickly taken care of at no cost to us. The time spent by James to go over our concerns and questions lead us to trust in his product as well as his team during the purchase and installation of our units. We would highly recommend this company to any first-time or veteran Furnace and AC buyers, especially those who want to see true customer service!

Thank you James!

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2 of 2 people found this review helpful.
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Company Response

Pleased to hear your thoughts on our service Adam, we know that day to day there can be unforeseen things that come up and we quickly address them while never increasing your costs.

Candice Hyde from Oshawa
1 review Oshawa, ON
10/10

Natural Choice heating and cooling, and James in particular, provided us with such a stellar experience that we will most definitely be return clients.
Throughout a process which was drawn out due to getting gas run into our home, James always made the time to answer our many questions and even came out to the house to help us determine the best possible location for the meter. The customer service we received from this team was truly remarkable, always very prompt and provided with a smile.
We were on a very tight schedule after the gas line was installed, and the company was accommodating to all of our needs, ensuring that the furnace was installed and functional within mere days after gas was available.
We are very happy with our new furnace - no more cold spots in the house and it's so much quieter!! And we sleep easy knowing that we have an excellent warranty as well.
A very sincere thanks to James and the team at natural choice. We will definitely give them a glowing recommendation to both family and friends any time there is an opportunity to do so.

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2 of 2 people found this review helpful.
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It was a pleasure dealing with you Candice, hope your growing family enjoys the comfort for years to come !

Rob in Whitby
1 review Whitby, ON
10/10

James and Natural Choice H&C are awesome!

Jobs involved new high efficiency furnace and new gas connection for a new stove. Later, a new high-efficiency A/C unit was installed. On a third job, we had Natural Choice install a tankless Hot Water Heater.

James will provide you with everything you need to know (and then some) to make an informed decision. Even if your mind is already made up, he will make sure you are basing your choices on the correct assumptions. He absolutley supports all of his products.

Installation is professional and timely. James personally came over late one evening to connect a long awaited and overdue stove (not purchased from him) because he knew we were desperate.

I also believe that James provides the most cost-effective and value-added solutions. His products are not the most expensive but their quality, efficiency, and durability rival the best. Jim is also quick to highlight other benefits (e.g. transferable warranties) that most people never think of.

Bottom line:
#1. I have recommended him to friends.
#2. I would have him back.
#3. When we buy a new house, he'll be doing the work.

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2 of 2 people found this review helpful.
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Company Response

We truly appreciate your loyalty to us, and we are always here for you on tuning up the systems as well any questions on using any of them.

Andrew Janik in Ajax
1 review L1T4L5, ON
10/10

dealing with James and "Homestars" is so amazingly pleasant. James and his team are so knowledgeable, patient and attentive to me the customer. /on many occasion they have gone out of their way to ensure we were always satisfied. This time, for only a $30 order, they were willing to come out personally to our house to deliver the product. In my opinion, with the surge in customer requests during this extraordinarily hot weather spell, i was totally impressed with their good nature and willingness to keep me and my family happy and satisfied. These guys under James' stewardship are Top notch! i wish everyone was like them!!!! i will recommend them to any of my friends in need of Furnaces/Air-conditioners etc
Sincerely andrew Janik

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2 of 2 people found this review helpful.
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Andrew we can understand the frustration of trying to find the right fit, we're always here for you whenever you need more.

David Bruce in Oshawa
1 review OSHAWA, ON
10/10

We found that both our furnace and AC unit were shot (builders models installed 16 years ago). I got a total of 5 quotations from varios companies in the area, then found that Natural Choice were strongly recommended to me by friends who had experienced excellen service. James gave me a very competitive quote so got the job. Te installation service for a type GMVC95 furnace, and GSX-13 AC unit was quick, clean and courteous, the standard of workmanship was top notch and we are very satisfied with the service and equipment provided.

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2 of 2 people found this review helpful.
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David we are homeowners like you, and getting more than one quote is normal, as you know though knowing people that had amazing experiences really takes away the concerns when choosing the right company. Thank you for sharing your experience!

Joel Bosse in Whitby
1 review WHITBY, ON
10/10

I was Very very cautious to get central air system as there are many scams units out there as well as poor warranty and/or service. My original budget was 1600$ but after 4 long conversatioons as well as a perosnal home visit, James convinced me that this was the unit to buy.

I most enjoyed the no pressure sales provided, James let me do my research on the products as well as shop competitors.

In the end, I came back to Natural choice for the professional service i received as well as confidence of a job done right! The install was smooth and is a night and day comparison to that of my neighbour (Jmaes' crew actually cared enough to make it LOOK good as well as function good!!! BIG PLUS!!

A week after install, James popped by the house to see how things were going, also even took time to test the unit even though he was not scheduled to.

Very knowledgeable techs, would recommend to my family!!!1

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2 of 2 people found this review helpful.
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Joel we appreciate you as a client and it was our pleasure to chat each time helping you narrow down the right choice that was for you. Workmanship is what gives the longevity of every system and why we enjoy going that extra Mike every time.

Ray Steenburg in Oshawa
1 review Oshawa, ON
10/10

James and his very professional team installed my air conditioner on Friday. It is very nice to see a company operate paying close attention to details. They were very efficient and also very clean. I will recommend them to anyone who asks me for heating or air conditioning needs.

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2 of 2 people found this review helpful.
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Thank you Ray for all your recommendations we appreciate each one.

G&L - pickering in Pickering
3 reviews PICKERING, ON
10/10

Natural Choice was first referred to us when we decided we wanted to move to a tankless water heater. We were very pleased with the professional level of service received and have been thrilled with our tankless system for almost three years now!

Next came the furnace. We had used another company that had serviced the existing furnace for years to replace the furnace a few years earlier. Unfortunately they put in a furnace that was too small for the house. We consulted with James and his team and our furnace was replaced. We also added in a new air filter, air exchanger, and humidifier. During installation, the Natural Choice team pointed out a few things, like the fact that building flaws in the 20 year old house meant that certain cold air return had never been linked to the furnace and were therefore not functional and causing the heating and cooling systems to be less efficient than they otherwise could be.

Finally, two days in to the first hot days in 2012, the air conditioner went. Options were discussed, and we opted for a new unit. The Natural Choice team was very reactive to our situation and we greatly appreciated it. They had us up and running again in no time. We were also thrilled to have James tell us about a new thermostat technology that he had been introduced to. We were sold at the concept of having an iPhone app that would allow us to control our home heating and cooling from our phones.

So yes, you can see that we have had extensive work done, and have been repeat customers.

We were repeat customers, and would now like to provide a high recommendation to prospective clients, for the following reasons:

First, we have experienced top notch customer service from Natural Choice – this includes professional management and staff and timely responses.

Second, we have experienced quality service and products – yes, there may always be a lower quote, but if you make all of your decisions on the lowest quote, it will likely cost you in the long haul. I can verify this first hand given the experience we had with our first “new furnace” – it was a cheap price because it was too small for the house. The installers didn’t even notice the issue with the air returns not being hooked up. They also took shortcuts, such as deciding not to install a recommended but not required outside air intake. It is far better to have the job done properly the first time with a quality product and a quality installation than.

Third, in James and others at Natural Choice, we experienced a young knowledgeable team that was passionate about what they were doing. They told us about current technology changes and options available to us, and we were very happy to adopt newer technologies that were more efficient and more reliable. For example, going to a dual stage furnace and tankless water system allowed us to realize significant decrease in our gas consumption. The first “new furnace” installer didn’t even understand and therefore dismissed the benefits of a high efficiency dual stage system – he was stuck in his old ways from 20 years before and didn’t take the time to stay current. I have seen that Natural Choice stays current – and as a customer, you are only going to benefit from this. Just ask James to install an EcoBee thermostat for you – you wont be disappointed!

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2 of 2 people found this review helpful.
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Truly means a lot that you shared your experience

G&L - pickering in Pickering
3 reviews PICKERING, ON
10/10

Natural Choice was first referred to us when we decided we wanted to move to a tankless water heater. We were very pleased with the profesionall level of service received and have been thrilled with our tankless system for almost three years now!

Next came the furnace. We had used another company that had serviced the existing furnace for years to replace the furace a few years earlier. Unfortuantly they put in a furnace that was too small for the house. We consulted with James and his team and our furnace was replaced. We also added in a new air filter, air exchanger, and humidifier. During installation, the Natural Choice team pointed out a few things, like the fact that building flaws in the 20 year old house meant that certain cold air return had never been linked to the furnace and were therefore not functional and causing the heating and colling systems to be less efficient than they otherwise could be.

Finally, two days in to the first hot days in 2012, the air conditioner went. Options were discussed, and we opted for a new unit. The Natural Choice team was very reactive to our situation and we greatly appreciated it. They had us up and running again in no time. We were also thrilled to have James tell us about a new thermostat technology that he had been introduced to. We were sold at the concept of having an iPhone app that would allow us to control our home heating and cooling from our phones.

So yes, you can see that we have had extensive work done, and have been repeat customers.

We were repeat customers, and would now like to provide a high recommendation to prospective clients, for the following reasons:

First, we have experienced top notch customer service from Natural Choice – this includes professional management and staff and timely responses.

Second, we have experienced quality service and products – yes, there may always be a lower quote, but if you make all of your decisions on the lowest quote, it will likely cost you in the long haul. I can verify this first hand given the experience we had with our first “new furnace” – it was a cheap price because it was too small for the house. The installers didn’t even notice the issue with the air returns not being hooked up. They also took shortcuts, such as deciding not to install a recommended but not required outside air intake. It is far better to have the job done properly the first time with a quality product and a quality installation than to have to pay someone else to do it over again (yes, we learned this the hard way).

Third, in James and others at Natural Choice, we experienced a young knowledgeable energetic team that was passionate about what they were doing. They told us about current technology changes and options available to us, and we were very happy to adopt newer technologies that were more efficient and more reliable. For example, going to a dual stage furnace and tankless water system allowed us to realize significant decrease in our gas consumption. The first “new furnace” installer didn’t even understand and therefore dismissed the benefits of a high efficiency dual stage system – he was stuck in his old ways from 20 years before and didn’t take the time to stay current. I have seen that Natural Choice stays current – and as a customer, you are only going to benefit from this. Just ask James to install an EcoBee thermostat for you – you wont be disappointed!

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2 of 2 people found this review helpful.
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Company Response

Thank you for all your kind words abs sharing your experience it means a lot to us.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Natural Choice Heating & Cooling

Here at Natural Choice Heating it has been our pleasure to offer the highest level of reliable comfort control for the Whitby & surrounding community for over a decade. Our foundation consists of efficient, reliable and cost effective heating, furnace, air conditioning and indoor air quality products. Along with ductless systems offered in Heat Pumps by different manufactures include LG's Art Cool system. We are also a leader in tankless systems installing Rinnai's for almost a decade and half as an Authorized Service Provider for Rinnai.

From start to finish, our experienced estimators, project managers and technicians provide the expertise to ensure your project in the Whitby and Greater Toronto area (GTA) is completed on time, on budget and up to code. We understand that service interruptions are an inconvenience and cost you productivity so we focus on providing expedient services to get you back online as soon as possible without risking the safety of your valuable equipment. We are also absolutely committed to safety and provide ongoing education to our personnel to ensure complete compliance with the best practices and standards.

We offer our services to the following areas - Markham, North York, Richmond Hill, Scarborough, Thornhill, Toronto, Unionville, Vaughan, Woodbridge, Port Perry, Pickering, Ajax, Whitby, Oshawa, Courtice, Bowmanville, Lindsay, Peterborough

To learn more about our company you can visit us by clicking the buttons below:
Website - http://www.naturalchoiceonline.ca
Facebook - https://www.facebook.com/NaturalChoiceHeatingCooling
Twitter - https://twitter.com/NaturalChoiceHC/

We service the following brands Trane, Amana, Rinnai, Goodman, American Standard, Lennox, NTI, EcoBee, Monessen, Montigo, Napoleon Fireplaces, LG COOL ART ductless, & SO much more!

CATEGORIES
Heating & Air Conditioning and Fireplaces
PRODUCTS
ECOBEE, NEST, FURNACE, AIR CONDITIONER, AIR CONDITIONING, AIR CONDITION ,BOILER, HOT WATER TANK, TANKLESS WATER HEATER ,DUCTLESS AIR CONDITIONER ,ROOF TOP UNIT, FIREPLACE REPAIR AND SERVICE, ALL KIND OF FILTER AND FURNACE REPAIR, BOILER REPAIR, AIRCONDITIONER REPAIR, ROOFTOP UNIT REPAIR . Gas Fireplace Services & Repairs Toronto, residential and commercial heating and cooling, Heating, cooling, furnace, gas fireplace, electric fireplace, air conditioner, A/C, indoor air quality, boiler, hot water tank, tankless water heater, duct cleaning, ductless air conditioner, heat pump, custom duct work, humidifier, thermostats, HRV, ERV, heap filter, indoor air quality, filters, gas line installation, in floor heating, electronic air cleaner, gas stove, service, maintenance, repair, fix furnace, residential, commercial coolng
SERVICES
We service all the products and manufacture's in the market for both Residential as well as Commercial. To learn more about our company you can visit us by clicking the buttons below: Website - http://www.naturalchoiceonline.ca Facebook - https://www.facebook.com/NaturalChoiceHeatingCooling Twitter - https://twitter.com/NaturalChoiceHC/ Repair, Service and Installation, Boiler Repair, Fireplace repair, service, Gas Fireplace Services & Repairs Toronto, residential and commercial, Heating, cooling, furnace, gas fireplace, electric fireplace, air conditioner, A/C, indoor air quality, boiler, hot water tank, tankless water heater, duct cleaning, ductless air conditioner, heat pump, custom duct work, humidifier, thermostats, HRV, ERV, hepa filter, indoor air quality, filters, gas line installation, in floor heating, electronic air cleaner, gas stove, service, maintenance, repair, fix furnace, residential, commercial cooling. Bowmanville, Port Hope, Cobourg, Whitby, Ajax, Pickering, Oshawa, Clarington, Uxbridge, Aurora, Peterborough, Markham, Richmond Hill, Ontario, GTA, Toronto, Scarborough, Vaughan, Peel Region, Durham Region
BRANDS
Amana, Bryant, Trane, Carrier, Rinnai, Goodman, American Standard, Lennox, NTI, EcoBee, Monessen, Montigo, Napoleon Fireplaces, LG COOL ART ductless, & SO much more!
SPECIALITIES
Our speciality is you, providing the Quality and Reliable Care that you expect from your local HVAC Company. Boiler Repair, furnace Repair, A/C Repair, Fireplace repair, Fireplace service,Gas Fireplace Services & Repairs Toronto residential and commercial heating repair, commercial cooling repair, Rooftop unit repair, Hvac repair and installation, Heating, cooling, furnace, gas fireplace, electric fireplace, air conditioner, A/C, indoor air quality, boiler, hot water tank, tankless water heater, duct cleaning, ductless air conditioner, heat pump, custom duct work, humidifier, thermostats, HRV, ERV, hepa filter, indoor air quality, filters, gas line installation, in floor heating, electronic air cleaner, gas stove, service, maintenance, repair, fix furnace, residential, commercial cooling.
WEBSITE
http://www.naturalchoiceheatingcooling.ca
YEAR ESTABLISHED
13
NUMBER OF EMPLOYEES
9
PAYMENT METHOD
Master Card/Visa, Cheque, 0% Financing & we can offer Rental
LICENSES
All techs are fully licensed gas fitters and refrigeration
MEMBERSHIPS
TSSA, BBB, ESA
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
We Provide a min of 2 years on everything we install, our Furnaces & AC's come with 10 years Parts &
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