I phoned Molly Maid from the Toronto West area to get a quote on cleaning my basement apartment. The supervisor, who never told me her name, came to inspect the apartment and promised she would give me a quote; and date and time of the cleaning appointment in an email she would send me. The email arrived but the quote was conspicuously missing from it. I had written her verbal quote on a sheet of paper.
Two ladies came on the specified day and cleaned the apartment. I checked their work and noticed the area behind the fridge was very dusty. I said to them, "Do you mind vacuuming the back of the fridge please?"
She said, "We're not allowed to move furniture."
"I know," I said. "I'll pull it out and I'll put it back."
By the time I returned downstairs, I noticed the ladies had vacuumed behind the fridge and moved the fridge back into place even though I had specifically told them I would do it.
When I received my invoice, I noticed that the cleaning fees were higher than the quote the supervisor had verbally given me.
I called the supervisor repeatedly to understand the discrepancy in the fees. First, I was told the supervisor had a death in the family. Later the supervisor herself wrote to say she had broken both her legs.
I didn't hear from her at all until she wrote to say she had available spaces to clean my home. She simply wanted my business. Her two broken legs had healed miraculously.
This woman wasn't honest with me. I won't hire Molly Maid again or refer them to any of my friends. Besides, their fees are simply exorbitant!