Molly Maid Brampton

House & Apartment Cleaning
Brampton ON
Write a Review
Write a Review
HomeStars  >  House & Apartment Cleaning in Brampton  >  Molly Maid Brampton
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

47%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Molly Maid Brampton

Average customer rating:
4.9 10 (12 reviews)

Sort by

samantha in Toronto
samantha in Toronto
1 review Toronto, ON
10/10

Very good and convinient

I need last minute clean molly maid
Send me and two
Nice ladies by manager sharmeen I end up hiring company on regular basis and now I don’t have to worry about cleaning house Molly maid take care of it

Was this review helpful? Yes No
Frustrated in Brampton
Frustrated in Brampton
1 review Brampton, ON
0/10

The Worst Cleaning EVER

Avoid Molly Maid Brampton. One of the worst cleaning services I have ever called. I had to watch over them to get them to do things, even then they still didn't do everything that I asked for. They didn't clean the windows, inside the cupboards, vacuum or mop properly, floors are still sticky. I might have as well cleaned the place myself. I would have done a way better job. The girls just kept complaining about the condition. The biggest waste of money.

Was this review helpful? Yes No
Private User
Private User
1 review Caledon, ON
0/10

Just terrible. Late. Unprofessional.Left early. Crappy job. No receipt. The little extras? Cleaning my toilet, then wiping the sink. Sweeping around the mats. 2 rooms untouched. Main floor mopped then swept. The list goes on. Just a terrible experience.

I've given this company plenty of chances. Let's see-They've cleaned the toilet first THEN wiped the sink, mopped the dirty floor THEN swept, came late, left early, missed 2 (of 4 )bedrooms, missed dusting the whole main floor, missed the kitchen another time, ….the list goes on. Never again!

Was this review helpful? Yes No
Rohini Herbert from Brampton
Rohini Herbert from Brampton
1 review Brampton, ON
1/10

One-time house cleaning

We needed our house cleaned for staging for sale. The work by the ladies from Molly Maid was substandard, hurriedly performed, and incomplete. They did not have the right and effective products and equipment to perform the job, and left out a lot of things because they were not supervised. The $250 was a complete waste.

Was this review helpful? Yes No
Garry from Brampton
Garry from Brampton
9 reviews Brampton, ON
1/10

Move Out House Cleaning

We moved out of our rental house in June 2013 and hired Molly Maid to come in and clean before out landlady came to inspect.
I hired Molly Maid before I found out about Homestars and principally because they are a well known name.
The experience was absolutely horrible.
The two ladies showed up late and then went to work. I went out but my wife stayed behind and she said that one of the ladies did nothing but moan the whole time.
I was very specific before booking that I wanted the entire house cleaned and looking spotless. We left the place fairly clean for them, we had already moved all our belongings out of the house so it was empty and the flooring was all tile or laminate.
They finished at 3:20 and after arriving at 1:10 meant they were in the house for 2 hours and 10 minutes.
After they left we soon had doubts about the quality of the job. Clear stains were missed, some appliances were not properly cleaned.
Our worst fears were confirmed when the landlady came around the next day for the post move out inspection.
She was absolutely disgusted at the quality of the clean, and pointed out several areas that were not satisfactory to her.
However, she did afford us the opportunity to fix everything ourselves, so we did so and this met with her approval the next day. We may as well have done the entire job ourselves.
I then got a shock when I checked my VISA statement.
I had been billed for $180 for 2 hours work, and then a day later they put through another charge for $90.
I asked them why and the owner tells me that the ladies were there for 3 hours, so its an extra hour charge!
I informed him that I had no problem billing me for the 2 hours and 10 minutes (even though they did an atrocious job) but there was no way he was going to bill me for 3 full hours.
After some back and forth he agreed to refund me the $90, this was on the 5th July. By the 12th July no refund had been put on my card, so at that time I contacted Molly Maid HQ. I never did receive a reply! Shows how much they care!
I then disputed the charge with VISA and that seemed to get his attention as on the 14th July he did finally put the refund on.
By the 16th I had recieved the refund and ended the dispute with VISA.
So in summary, dreadful service, dreadful customer service and deceptive billing.
I would strongly suggest giving Molly Maid Brampton a miss and look elsewhere.

Was this review helpful? Yes No
Joseph from Brampton
Joseph from Brampton
1 review Brampton, ON
10/10

House Cleaning

I used Molly Maid Brampton. I was very happy with service. Ladies were very professional and polite. I asked them couple of things which wasn't not part of Molly Maid cleaning but ladies did those things for me. I am very happy with service and will call them back on regular basis. They have all greed supplies which suits best for my house since I have small kids and pets. My house was disaster but ladies took pride in there work and completely change the look of my house. Thank you Molly Maid

Was this review helpful? Yes No
Jordan from Brampton
Jordan from Brampton
1 review Brampton, ON
0/10

Deep Move Cleaning

Horrible. Avoid like the plague.

Had requested a last minute deep cleaning for a resale home I was moving into.

(1) They did not have proper cleaning supplies - Apparently a duster is not in their arsenal.. really we asked. Molly didn't have a duster.
(2) Completely missed areas of the home - requested a deep cleaning but it was barely surface clean. The empty kitchen cupboards were completely untouched and were full of dust and crumbs. As were many areas of the home.
(3) Untrained Staff - We essentially had to stand over one individual and ask that she redo completed sections.
(4) Had to be called back to complete the job - Super inconvenient. We did not initially review the home as the floors had just been mopped. Big Mistake.
(5) Double Charged - Received a nice charge on my credit card used for booking after paying with cash and providing a substantial tip (prior to reviewing the work of course)

I am not one to usually complain but the service was just bad. To the maids credit, they did return the same evening when requested and attempted to complete the job. But for the reasons noted above, highly recommend you explore alternative options in the area.

Was this review helpful? Yes No
nancy from Mississauga
nancy from Mississauga
2 reviews Mississauga, ON
0/10

move-in clean

Highly unprofessional people-MollyMaid Brampton. Do a very superficial job. Don't even have the supplies required to clean. And don't even stick to what they have said before. I would not recommend them to anyone.

Was this review helpful? Yes No
Sharon from Brampton
Sharon from Brampton
3 reviews Brampton, ON
10/10

Cleaning Services

Amazing Cleaning Services, I was very pleased with the services provided, and I would recommend this company to family & friends. I will also be using them again in the near future.

Was this review helpful? Yes No
Act in Mississauga
Act in Mississauga
2 reviews Mississauga, ON
8/10

Cleaning done nice!

Molly Maid provided us with an excellent service. Our move was to a 'not so clean' place, as the previous tenant/landlord left their sty, on the day we moved. The maid was pleasant and really put a lot of effort to clean the house from top to bottom.
The disappointing bit was the duration, I was hoping she would call for reinforcements to ensure the cleaning got done quick, but did not happen, though she tried with her company.
In the end, no issues on the cleaning effort, but desired was some more diligence from the franchise.
On price, not sure what others charge, but its on the higher side (based on our budget)

Was this review helpful? Yes No
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

Is this your business?

Receive leads and respond to reviews.
Claiming is easy and free.

Claim this business

More about Molly Maid Brampton

Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.