Mattamy Homes

Extremely disappointed and speechless with this company, Mattamy~~~
We bought the new built home from Mattamy and the closing date was in Sept 2016. By looking back, starting from the pre-delivery inspection, I can tell something must be wrong with this company. During the pre-delivery inspection, the service lady tried to talk as minimum as possible. I could feel apparently she was not happy whenever I found defects and flaws. She would just became expressless, to create awkward moment around you, to make you uncomfortable to stay there. She even complained why I paid "too much attention" to "cosmetic" things. At the end she only allowed us to address 7 items and wrote them down on the pre-delivery confirmation. And then your real trouble of dealing with them just started.
They would just try to push you away. Even you filed 30 days report with Tarion, they would just try to ignore and skip you by not replying your email or giving you all kinds of excuses.
There are several major defects they left un-repaired without any following up with us. I've been chasing them from Dec 2016 to now, the end of Aug 2017!!!! At first they denied it to be defect, for example the detached eavestrough, until I got on to the roof by myself and took the picture where the defects. Then their warranty service manager came and told me he was so surprised to see such defects and blamed his staff for not notifying him in time, and gave me a deferral letter and promised to get them repaired by end of this April 2017. Then they just DISAPPEAR like being evaporated. Absolutely no following up. I tried to be polite and not pushing them, but even you began to lose patient and start pushing them, they just DON'T CARE!!! They reluctantly threw me couple of emails in between whenever I started to lose patience with them. But their replies were always like "sorry I was sick for the last week", "the weather was bad", "will be onsite these coming months", etc. those kind of bull sh*t, and then still never showed up. I really doubt the company Mattamy really exist, or maybe they only exist in the cyber world... There are too much like those to complain about this company. Terrible terrible terrible terrible experience with Mattamy. I just couldn't believe they are one of the biggest home builder in NA. How come?! I feel you can just throw any words on them. But, they just simply DON'T CARE!!! Or maybe, really , actually they don't exist!!!