Needed to replace a short stretch (8 feet) of heating pipe in the basement. Original estimate for work was $1200, which was similar to other estimates from competitors. Final cost was $2700, which I received no warning while they were doing the work. Their hourly billing rate is really high, so when they had to make runs for additional parts, the price sky rocketed.
There was additional follow up work, which they were quoting 7 - 8k. Ended up going with another plumber for much less. I won't recommend or use them in the future.
Edit: After talking with the owner, we agreed that the problems stem from poor communication between the individual that did the estimate and the individual that did the work, as well the changes in the scope of the work were poorly communicated to me. We have agreed to return to the originally agreed upon price and refunded the additional fees.
- Approximate cost of services:
- $2,700.00
- Company Response
I am very sorry to hear about your recent experience with our services. We believe that open two way communication throughout the entire job is very important to maintain customer satisfaction. Of course, despite our best efforts, jobs do sometimes become more complicated than originally expected. I do remember there were some unexpected issues that our plumber had to resolve which caused this half day project to grow in size and scope. If it's okay with you, I would like to contact you to try to find some way to resolve this to your satisfaction.
Sincerely,
Jonathan Miljure
Leaside Plumbing & Heating Ltd