Amanda,
I'm sorry that you feel like you were taken advantage of, I can assure you that this is not what happened. As this is the first interaction you've had with us, I understand it may be difficult to build trust on first sight. Our main business growth comes from word of mouth referrals and years of trusting relationships as you can see from our reviews.
Just so you and anyone else reading this can understand the process, I would like to explain how these kind of jobs generally work. Every blocked drain call begins with a camera inspection where we locate the immediate problem, and the client is given a price for a "spot repair" to correct the blockage. Once the hole is dug and the entire drain line is now open and dry for inspection we perform another scope to look for any additional problems. In old drain systems it seems that there a 50 - 60% chance of multiple issues. The homeowner or representative is present and can see the roots or other issues on the screen for themselves. Next steps required and possible solutions are discussed with the homeowner which may include more excavation. At every stage of this process, we discuss pricing beforehand and only start work with the homeowners approval. We do not engage in high pressure sales tactics, however any work that is postponed would obviously become more costly once the crew, tools and equipment are no longer on the jobsite.
Most of our plumbing work is broken down as "time and materials" however, drain digs are unique and the industry as a whole only works on flat rate pricing. Based on our experience and feedback received from our customers, we are still very competitive in this market.
I hope this helps.
Jonathan Miljure
Leaking of basement stop valve emergency
Thank you Mark. I'm glad Rick was able to help you out so quickly.
Leaside Plumbing & Heating has been serving Toronto neighbourhoods for generations. We specialize in emergencies, repairs and alterations to your home’s plumbing and heating systems.300px-Yellowstar
Our experienced staff offers fast, dependable service that you can rely on. Every member of our staff has years of training and experience working on homes just like yours. From dripping faucets to floods or backed up drains, from running toilets to new fixtures, from annual boiler maintenance to no heat emergencies to new boilers, don’t worry, we can help.
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